People Operations Generalist

Covenant House Toronto; Toronto; Hybrid; CAD 57,000 - 70,000; Full time

Benefits offered by this job

Meaningful work

Competitive compensation

Health, dental, vision, personal days,

Tuition Reimbursement and more

Job summary

Covenant House Toronto is seeking a People Operations Generalist to support HR systems, payroll, benefits and compliance. The role collaborates with finance, operations and youth-facing staff to ensure data integrity and efficient processes.

Responsibilities include maintaining records, administering benefits, payroll audits, KPI tracking, and system improvements. A CHRP/CHRL is an asset; 3–5+ years HR ops experience is preferred.

Qualifications

• Post-secondary education in Human Resources, Business Administration, or related field.
• CHRP/CHRL designation (or working toward) is considered an asset.
• 3–5+ years of HR experience, with a focus on HR operations, payroll, or HRIS.
• Experience supporting compliance and audits in a regulated environment.

Responsibilities

• Maintain accurate employee records including contracts, job changes, and employment documentation.
• Administer benefits enrollment and changes for Group Health and RRSP.
• Ensure all personnel files are complete and audit-ready.
• Track KPIs and provide input and recommendations on improvements.
• Work closely with payroll to ensure changes and systems efficiencies are up to date.
• Conduct audits related to payroll and benefits administration.
• Meet with employees to discuss enrolment options and education.
• Coordinate benefits education sessions and monitor quarterly reporting.
• Case management of leaves (STD, LTD, Parental, ESA).
• Handle year-end processes including vacation, merit increases and entitlement allocations.
• Monitor regulatory changes and ensure organizational compliance.
• Maintain HR documentation and records per legal requirements.
• Maintain Policy and Procedure Manual with updated legislation changes and staff education.
• Maintain HRIS systems and ensure data integrity.
• Generate reports and analytics to support leadership decisions.
• Identify and implement process improvements within HR systems.
• Support training initiatives of systems and benefits.

Skills

Attention to detail

Analytical thinking

Discretion & confidentiality

Organizational skills

Multitasking

Education

Post-secondary HR/BA related

CHRP/CHRL designation (asset)

3–5+ years HR operations experience

Tools

Payworks

Microsoft Excel

HRIS systems

Job description

People Operations Generalist

Hybrid, Downtown Toronto
Permanent, Full Time
Level 7
$57,000.00 - $70,000.00 per year

About Covenant House Toronto

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Purpose of Position

The People & Culture (P&C) Generalist plays a critical role in ensuring the accuracy, compliance, and efficiency of core HR systems and processes. This role supports many business partners include finance, payroll, operations and youth-facing roles. Supporting payroll, benefits administration, HRIS, and regulatory compliance while maintaining high standards of data integrity. This role will support staff from an educational lens of benefits, entitlements and front-end user functionality. This role works collaboratively with P&C Employee Experience Specialist to ensure all areas such as training, policy communications, systems support and KPIs are effective and efficient. This role prioritizes systems functionality, compliance, payroll, reporting, administration and employee process improvements and knowledge of systems.

Key Responsibilities

HR Administration

• Maintain accurate employee records including contracts, job changes, and employment documentation
• Administer benefits enrollment and changes for Group Health and RRSP
• Ensure all personnel files are complete and audit-ready
• Track KPIs and provide input and recommendations on improvements

Payroll & Benefits

• Work closely with payroll to ensure all changes and systems efficiencies are up to date
• Conduct audits related to payroll and benefits administration
• Meet with employees to discuss enrolment options and education
• Work with vendors to schedule benefits and RRSP education sessions and monitor progress through quarterly reporting
• Case Management of STD, LTD, Parental and ESA statutory leaves
• Conduct all year end processes including vacation, merit increases and entitlement allocations

Compliance & Policy

• Monitor regulatory changes and ensure organizational compliance
• Maintain HR documentation and records in accordance with legal requirements
• Maintain Policy and Procedure Manual with updated legislation changes and organization education of changes to all staff

HR Systems (HRIS)

• Maintain HRIS systems and ensure data integrity
• Generate reports and analytics to support leadership decision-making
• Identify and implement process improvements within HR systems
• Support training initiatives of systems, benefits and additional trainings as required

Recruitment Support

• Review and audit new hire documentation for accuracy and compliance
• Process new hire data within systems

Employee Relations

• Manage case management activities through full life cycle (start to end of leave)
• Maintain tracking tools and KPIs for employee relations matters
• Intake employee concerns as required and support conflict resolution initiatives with staff and leadership
• Conduct return to work and accommodation meetings
• Support all WSIB functions
• Support in fact-finding and intake should an internal investigation be initiated

Performance Management

• Support performance management cycles (system setup, tracking, reporting) including annual evaluation processes and coaching
• Organize documentation and maintain structured records
• Support process improvement initiatives for annual evaluation process

Offboarding

• Manage termination processes and documentation
• Ensure compliance with offboarding procedures
• Track and report exit data
• Conduct exit interviews

Special Projects

• Lead HR projects as assigned
• Support employee engagement initiatives
• Support training initiatives including monitoring KPIs, expenses, gaps and effectiveness
• Lead any systems implementations and changes including change management support

Qualifications

Education & Experience

• Post-secondary education in Human Resources, Business Administration, or related field
• CHRP/CHRL designation (or working toward) is considered an asset
• 3–5+ years of HR experience, with a strong focus on HR operations, payroll, or HRIS
• Experience supporting compliance and audits in a regulated environment

Technical Skills

• Strong experience with HRIS systems and payroll platforms (e.g., Payworks or equivalent)
• Advanced proficiency in Microsoft Excel and reporting tools
• Strong data management and auditing capabilities

Core Competencies

• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skills
• High level of discretion and confidentiality
• Process-driven with strong organizational skills
• Ability to manage multiple priorities and deadlines independently

What we offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals and more.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.