People & Culture Manager

Sheraton OKC Downtown Hotel; Rossland; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading hotel chain in Canada is seeking a People & Culture Manager to drive HR support and initiatives. Responsibilities include managing recruitment, employee relations, and compliance with labor laws. The ideal candidate has 3–5 years of HR experience, strong communication skills, and proficiency in HRIS. The position offers a salary between $55,000 to $65,000 and an exceptional benefit plan.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Discounts with Crescent managed properties

Discounts with Marriott properties

Qualifications

• 3-5 years of progressive HR experience, preferably in hospitality or service industries.
• Strong knowledge of provincial and federal labor laws.
• High emotional intelligence and excellent communication skills.

Responsibilities

• Provide daily HR support to hotel leadership and associates.
• Assist with recruitment and interview processes.
• Coordinate performance evaluations and goal-setting for associates.
• Lead employee relations efforts, including conflict resolution.
• Ensure compliance with employment legislation and safety programs.

Skills

HR experience

Knowledge of labor laws

Communication skills

Organizational skills

Proficiency in Microsoft Office

Tools

HRIS/timekeeping systems (UKG/UltiPro)

Job description

We are looking for our next great team member to join us on our People & Culture Team . We are committed to providing you with:

• Highly competitive wages - A Salary ranging between $55,000 to $65,000 (depending on experience)
• An exceptional benefit plan for eligible associates & your family members (for eligible associates)
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

As a People & Culture Manager

Here is what you will be doing each day:

• Provide daily HR support to hotel leadership and associates, including hiring, onboarding, training coordination, performance coaching, and policy compliance
• Assist with recruitment and interview processes, ensuring alignment with Crescent hiring practices and compliance with employment eligibility
• Coordinate and monitor performance evaluations and goal-setting for hourly and salaried associates
• Lead and support employee relations efforts, including conflict resolution and engagement programs
• Ensure all People & Culture functions comply with provincial and federal employment legislation, WCB standards, and company safety programs
• Oversee benefit administration, including new hire enrollments, terminations, and leave management (including personal leaves and WCB claims)
• Assist with bi-weekly payroll processing, including time edit reviews, overtime alerts, and sign-off on payroll reports
• Partner with leadership to support Crescent's people-first initiatives and recognition programs, fostering a strong team culture
• Participate in the MOD (Manager on Duty) rotation as scheduled
• Support labor relations activities, including grievance handling, contract compliance, and union communication.

Who We’re Looking For

ESSENTIAL JOB FUNCTIONS:

Support the General Manager and department heads in all HR functions and act as a trusted resource to leaders and associates

Ensure job postings, onboarding, and employee files are accurate and compliant

Deliver mandatory Crescent and Marriott brand training; track progress and follow up on completion

Assist with writing performance reviews and recommending merit increases

Ensure WCB incident reporting, modified duties, and compliance practices are met

Participate in the administration of leaves of absence (including FMLA equivalents and personal leave)

Review and assist department managers with weekly scheduling inputs and timekeeping corrections

Provide associate support related to policies, compensation, benefits, and development

Promote a culture of safety, inclusion, learning, and accountability

Required Skills & Abilities

• 3–5 years of progressive HR experience, preferably in hospitality or service industries
• Strong knowledge of provincial and federal labor laws (WorkSafeBC, BC ESA, Human Rights Code, etc.)
• High emotional intelligence and excellent communication skills
• Organized, proactive, and able to maintain confidentiality
• Proficiency in Microsoft Office and HRIS/timekeeping systems (UKG/UltiPro preferred)
• Experience in a unionized setting is an asset

Crescent Hotels & Resorts

At Crescent, we foster a workplace where individuals at all levels are valued for their unique perspectives, mirroring the diversity of our guests and clientele.
We actively cultivate an environment that promotes open and candid conversations on race, equity, diversity, and inclusion.
Through introspection and conscious actions, we drive change through diverse hiring, training, and advancement opportunities, enriching our company culture.