People & Culture Coordinator

CYBERWELL Solutions; Vancouver; Hybrid; CAD 55,000 - 62,000; Full time

Job summary

WELL Health in Vancouver is seeking a People & Culture Coordinator to support onboarding, recruitment and HR operations while handling employee records and inquiries. You will help create a smooth employee experience from day one in a fast-paced healthcare tech environment.

This role offers exposure to a broad range of HR functions, collaboration with seasoned professionals, and growth opportunities in a dynamic organization that prioritizes diversity and inclusivity.

Qualifications

• Bachelor’s degree in HR or a related field.
• 3+ years of HR experience in People & Culture or administrative roles.
• CPHR/CHRL designation or progress toward one is an asset.
• Strong knowledge of Canadian employment laws across jurisdictions.
• Excellent organizational and time management with attention to detail.
• Clear, professional written and verbal communication.
• Proficient with Microsoft Office; familiarity with HRIS and ATS.
• Able to learn new systems quickly and maintain confidentiality.

Responsibilities

• Support onboarding and candidate records in HR systems.
• Provide day-to-day administrative support across People & Culture programs.
• Respond to team inquiries with a customer-first mindset.
• Maintain accurate employee records and documentation.
• Support compliance with internal People & Culture policies.
• Provide front desk coverage 2–3 days per week.
• Coordinate office supplies and general office maintenance.
• Partner with IT to manage equipment retrieval from departing employees.

Skills

Organizational skills

Communication skills

Problem-solving

Teamwork / collaboration

Adaptability

Proactive / initiative

Growth mindset

Ability to lift 50 lbs

Customer-service mindset

Education

Bachelor’s degree in Human Resources or related field

CPHR/CHRL designation or progress toward one

Tools

HRIS systems

Applicant Tracking Systems

Ticketing platforms

Microsoft Office suite

Job description

Salary Range: $55,000 - $62,000

Job Class: Full Time

About the Company:

WELL Health is a technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare practitioners with innovative digital tools and services. As Canada's largest owner and operator of outpatient medical clinics, WELL also provides industry-leading virtual care, electronic medical records (EMR), practice management, and digital health solutions that support providers and patients across North America.

WELL, is publicly traded on the Toronto Stock Exchange under the symbol "WELL". To learn more about the company, please visit: www.well.company .

The opportunity:

WELL is one of British Columbia’s fast-growing companies and a leading force in Canada’s healthcare industry, making this an exciting place to build your career in People & Culture. This role offers meaningful exposure across a broad range of HR functions and a strong learning environment for someone looking to grow their HR experience, develop new capabilities, and build a long-term career in People & Culture.

The People & Culture Coordinator is a key member of our team, helping create a positive and seamless employee experience from day one. You’ll support recruitment and onboarding, HR operations and administration, employee inquiries, records and systems, and broader People & Culture initiatives. This is a great opportunity for someone who is highly organized, detail-oriented, curious, and eager to learn in a fast-paced, collaborative environment. You’ll have the opportunity to work alongside experienced HR professionals, gain hands-on exposure across the employee lifecycle, and grow your career while contributing to a dynamic and evolving organization.

What you’ll own:

Onboarding & employee experience

• Prepare and issue employment agreements and coordinate onboarding for new hires.
• Keep onboarding and candidate records accurate, organized and confidential in our HR systems.
• Help create a smooth, welcoming experience from offer through day one and beyond.

People & Culture operations

• Provide day-to-day administrative support across People & Culture programs and initiatives.
• Respond to team members’ questions and requests with care, clarity and a customer-first mindset.
• Maintain accurate employee records and documentation
• Support compliance with internal People & Culture policies and employment practices.

People support & ticketing

• Deliver exceptional internal customer service to team members.
• Monitor the ticketing queue, respond to inquiries and keep requests moving.
• Route tickets to the right owners and help ensure timely follow-through.
• Provide front desk coverage approximately 2-3 days per week.
• Help keep meeting rooms and shared spaces welcoming, organized and ready for the day.
• Coordinate office supplies and general office maintenance.
• Partner with IT to coordinate equipment retrieval from departing employees.

What you bring

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of previous experience in Human Resources, People & Culture, or an administrative role.
• A CPHR, CHRL, or related HR designation, or progress toward one, is an asset.
• General knowledge of Canadian employment legislation and provincial employment standards, with the ability to research requirements, navigate available resources, and support compliance across multiple jurisdictions.
• Strong organizational and time management skills, with excellent attention to detail.
• Clear, professional written and verbal communication skills.
• Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, PowerPoint, and Teams.
• Tech-savvy and comfortable learning and navigating HRIS, applicant tracking systems, ticketing platforms, and other digital tools.
• Able to quickly learn new systems, troubleshoot basic issues, and adapt to new technology and processes.
• Sound judgment and discretion when handling confidential and sensitive information.
• A proactive, collaborative, team-oriented, and customer-service-focused approach.
• Adaptable and comfortable working in a fast-paced, evolving environment with changing priorities.
• Strong problem-solving skills and a willingness to take initiative.
• A growth mindset, curiosity, and eagerness to learn and develop within People & Culture.
• Ability to lift and carry up to 50 lbs when required.

Compensation & belonging:

The salary range for this role is $55,000-$62,000. Final compensation will be determined based on experience, qualifications, skills and organizational needs. WELL is committed to fair and equitable compensation that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation and lived experience. We strive to create an environment where differences are valued and contribute to our collective success - this is the WELL Way.

A great place to grow:

WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada, reflecting our commitment to a culture rooted in trust, inclusivity and employee well-being.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.