People & Culture Manager

Oldhousehotel; Courtenay; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the hospitality industry is seeking a People and Culture Advisor to enhance team and guest satisfaction. This role focuses on creating a supportive work environment, developing training programs, and contributing to strategic planning to ensure exceptional experiences for associates and guests alike.

Qualifications

• Minimum 2 years experience in HR preferred.
• Excellent verbal and written communication skills required.
• Strong customer service focus and problem resolution skills.

Responsibilities

• Leads Cultural Training Programs and supports associate development.
• Communicates effectively with departments to ensure positive guest experiences.
• Facilitates orientation and coordinates associate events.

Skills

Leadership

Communication

Customer Service

Analytical Skills

Education

Experience in a Human Resources related position

Tools

ADP

Microsoft Word

Microsoft Excel

Job description

About the Opportunity

The People and Culture Advisor is responsible for ensuring that our team and guest satisfaction continue
to earn us our progressive leadership position in the hospitality industry. Working closely with the
management team, the advisor contributes to a positive work environment focused on our values and
culture of accountability, all while contributing to exceptional associate and guest satisfaction.

As part of our culture, we believe in the growth and development of our associates while also
championing customer relationship management. They are responsible for ensuring that our unique
brand of warm West Coast hospitality is provided throughout the property at every level. This will be
accomplished by providing support, tools, and training to all managers within the property.

Duties and Responsibilities

• Creates an emotional bond between the property team and the guests they encounter
• Lead the Cultural Training Programs
• Support and develop super-star associates
• Create and deliver tools so that all associates can deliver lively and personalized experiences to all our guests
• Celebrate successes with teammates and departments
• Communicate effectively with all departments to ensure a maximum positive guest experience
• Ensure guest recovery for designated issues
• Liaises with associates and external contacts to facilitate positive work outcomes
• Guides and supports hotel leadership in People & Culture matters as well as administration tasks
• Supports the recruitment, retention, performance management and training efforts
• Facilitates orientation for new associates and coordinates associate events
• Contributes as a member of the strategic planning and Associate Survey Action Planning Committee
• Leads both the Success Committee and the Occupational Health & Safety Committee
• Understands what is going on in the operation and focuses on immediate priorities
• Provides informal recognition to acknowledge the demonstration of excellent performance
• Works with the leadership team to remove barriers to delivering exceptional guest experiences
• Other duties as required

Preferred Education & Qualifications

• Minimum two (2) years’ experience in a Human Resources related position is preferred.
• Previous experience with ADP or similar payroll/HR system
• Excellent skills in Microsoft Word, Excel, network systems required.
• Strong abilities to prioritize tasks, meet all deadlines, and attention to detail and analytical skills are required.
• Excellent verbal and written communication skills required as are strong customer service focus and problem resolution skills.
• Excellent leader and coach who has a passion to bring out the best in their teammates and themselves.

This Individual Will

• Welcome many different kinds of challenging assignments that involve the pursuit of clear goals and objectives.
• Be an enthusiastic self-starter who wants the autonomy to work independently.
• Use their confidence, optimism and motivational skills to earn the admiration and trust of coworkers.
• Be well liked and will relate well with both coworkers and customers.
• Have a confident and decisive approach with a desire to achieve clear results.
• Be an effective coach who likes to work with others.