Pension Services & Education Specialist

TRAF (Teachers' Retirement Allowances Fund); Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive work environment

On-site role in Winnipeg

Job summary

TRAF, located in downtown Winnipeg at The Forks, is seeking a professional, dedicated Member Services Specialist to support members by providing pension plan information, preparing benefit calculations and delivering retirement education. The role works closely with members and internal teams to ensure accurate, timely service.

The successful candidate will conduct pre-retirement seminars across Manitoba, prepare precise benefit calculations and contribute to process improvements.

Qualifications

• Post-secondary degree or diploma with focus on business, actuarial science or mathematics and 5+ years related experience.
• CEBS or Pension Plan Administration Certificate designation.
• Understanding of actuarial principles and pension/tax legislation.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide accurate pension plan information to members through appointments, presentations, and written communications.
• Conduct pre-retirement seminars and educational presentations across Manitoba.
• Prepare and deliver accurate member benefit calculations within service standards.
• Verify and review benefit calculations and related work for accuracy.
• Assist with processing documentation to administer and pay pension benefits.
• Recommend improvements to systems, processes and procedures to increase efficiency.

Skills

Analytical thinking

Strong communication

Bilingual English/French (asset)

Learning new technologies

Education

Post-secondary degree or diploma in business/actuarial science/math

CEBS or PPAC designation

Tools

MS Office (Word, Excel)

Job description

TRAF, located in downtown Winnipeg at The Forks, is seeking a professional, dedicated Member Services Specialist to support members by providing pension plan information, preparing benefit calculations and delivering retirement education. The role works closely with members and internal teams to ensure accurate, timely service.

The successful candidate will conduct pre-retirement seminars across Manitoba, prepare precise benefit calculations and contribute to process improvements.