Member Services Specialist

TRAF (Teachers' Retirement Allowances Fund); Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive work environment

On-site role in Winnipeg

Job summary

TRAF, located in downtown Winnipeg at The Forks, is seeking a professional, dedicated Member Services Specialist to support members by providing pension plan information, preparing benefit calculations and delivering retirement education. The role works closely with members and internal teams to ensure accurate, timely service.

The successful candidate will conduct pre-retirement seminars across Manitoba, prepare precise benefit calculations and contribute to process improvements.

Qualifications

• Post-secondary degree or diploma with focus on business, actuarial science or mathematics and 5+ years related experience.
• CEBS or Pension Plan Administration Certificate designation.
• Understanding of actuarial principles and pension/tax legislation.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide accurate pension plan information to members through appointments, presentations, and written communications.
• Conduct pre-retirement seminars and educational presentations across Manitoba.
• Prepare and deliver accurate member benefit calculations within service standards.
• Verify and review benefit calculations and related work for accuracy.
• Assist with processing documentation to administer and pay pension benefits.
• Recommend improvements to systems, processes and procedures to increase efficiency.

Skills

Analytical thinking

Strong communication

Bilingual English/French (asset)

Learning new technologies

Education

Post-secondary degree or diploma in business/actuarial science/math

CEBS or PPAC designation

Tools

MS Office (Word, Excel)

Job description

Located in downtown Winnipeg at The Forks, TRAF (Teachers’ Retirement Allowances Fund) is seeking a professional, dedicated and service-oriented Member Services Specialist. This position plays a key role in supporting members by providing pension plan information, preparing benefit calculations and delivering retirement education. The Member Services Specialist works closely with members and internal stakeholders to ensure accurate, timely and high-quality service.

As the Member Services Specialist, you will:

• Provide accurate, timely and complete pension plan information to members through appointments, presentations, and verbal and written communications.
• Conduct pre-retirement seminars and educational presentations for members throughout Manitoba.
• Prepare and deliver accurate and complete member benefit calculations within established service standards.
• Verify and review benefit calculations and related work completed by other team members to ensure accuracy and completeness.
• Assist with the efficient processing of documentation required to administer and pay pension benefits.
• Recommend improvements to systems, processes and procedures to increase the efficiency and effectiveness of member service.
• Perform other projects and duties as assigned.

You and Your Experience:

• Post-secondary degree or diploma, preferably with a focus on business, actuarial science or mathematics and a minimum of five years of related experience. An equivalent combination of education and experience will be considered.
• Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation.
• Understanding of basic actuarial principles and knowledge of pension and tax legislation.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Superior written and verbal communication skills.
• Demonstrated proficiency with MS Office, including Word and Excel.
• Demonstrated ability and willingness to learn, adopt and effectively use new technologies, including AI-enabled tools.
• Fluency in both English and French would be an asset.

TRAF Offers:

• Positive, diverse, equitable, and inclusive work environment
• A fully on-site role based in Winnipeg working alongside a collaborative and close-knit team

About TRAF:

The Teachers' Retirement Allowances

Fund (TRAF), established in 1925,

administers the defined benefit pension for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.

TRAF is committed to a diverse, equitable and inclusive workplace. Under The Accessibility for Manitobans Act, all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.