Pension Benefit Representative

Alberta Pensions Services Corporation (APS); Edmonton; On-site; CAD 52,000 - 75,000; Full time

Job summary

APS in Edmonton is seeking an Operations Representative to support pension administration. You will process benefit requests, perform calculations, verify transactions, and maintain data accuracy while delivering high-quality service.

You’ll work independently yet collaborate with colleagues to resolve member inquiries, review information against policies, and use pension systems and Microsoft Office to support daily operations.

Qualifications

• Certificate or diploma in business, finance, or related field.
• 1–2 years of experience in a business, financial, administrative, or customer-focused environment.
• Interest in working with numbers, calculations, and financial concepts.
• Strong attention to detail and a commitment to producing accurate work.
• Experience using Microsoft Office applications.
• Effective written and verbal communication skills.
• The ability to learn and apply policies, procedures, and legislative requirements.
• Knowledge of pension plans, benefits administration, or pension legislation is an asset.
• Enrollment in the Pension Plan Administration Certificate (PPAC) program is an asset.

Responsibilities

• Process pension benefit requests, including performing calculations and completing quality assurance reviews.
• Verify benefit transactions and workflows to ensure accuracy and compliance.
• Execute and monitor scheduled and ad hoc batch processes while maintaining data integrity.
• Collaborate with colleagues across APS to gather information and resolve member requests.
• Communicate with members, pensioners, employers, and financial institutions as needed.
• Maintain and update member, pensioner, and corporate records with a high degree of accuracy.
• Review incoming and outgoing correspondence, identifying and resolving inconsistencies or anomalies.
• Use Microsoft Office and pension administration systems to validate information and support operational processes.
• Contribute to a team that values accuracy, continuous improvement, and exceptional service.

Skills

Analytical thinking

Attention to detail

Oral and written communication

Problem solving

Education

Certificate or diploma in business/finance

Tools

Microsoft Office

Job description

What you’ll enjoy about this role

You enjoy working with numbers, investigating issues, and finding solutions. You’re naturally curious, pay close attention to details, and aren’t afraid to ask questions when something doesn’t look right. You appreciate the satisfaction that comes from getting things right and take pride in delivering high-quality work.

In this role, you’ll use your analytical skills to support important pension services that impact thousands of Albertans. Whether you’re reviewing calculations, validating information, or resolving discrepancies, you’ll play a key role in ensuring accurate and timely pension administration.

You’ll thrive in this position if you enjoy working independently, collaborating with others to solve challenges, and building specialized knowledge in a complex and rewarding field.

A typical day as an Operations Representative

• Process pension benefit requests, including performing calculations and completing quality assurance reviews.
• Verify benefit transactions and workflows to ensure accuracy and compliance.
• Execute and monitor scheduled and ad hoc batch processes while maintaining data integrity.
• Collaborate with colleagues across APS to gather information and resolve member requests.
• Communicate with members, pensioners, employers, and financial institutions as needed.
• Maintain and update member, pensioner, and corporate records with a high degree of accuracy.
• Review incoming and outgoing correspondence, identifying and resolving inconsistencies or anomalies.
• Use Microsoft Office and pension administration systems to validate information and support operational processes.
• Contribute to a team that values accuracy, continuous improvement, and exceptional service.

What you’ll bring

• A certificate or diploma in business, finance, or a related field would be an asset.
• One to two years of experience in a business, financial, administrative, or customer-focused environment.
• An interest in working with numbers, calculations, and financial concepts.
• Strong attention to detail and a commitment to producing accurate work.
• Experience using Microsoft Office applications.
• Effective written and verbal communication skills.
• The ability to learn and apply policies, procedures, and legislative requirements.
• Knowledge of pension plans, benefits administration, or pension legislation is considered an asset.
• Enrollment in the Pension Plan Administration Certificate (PPAC) program is an asset.