PCC - Complex Scheduler

Emory Healthcare; Westbank First Nation #9; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Complex Scheduler to enhance patient care through effective appointment scheduling. This role involves collaborating with medical staff and patients to manage complex surgeries and procedures, ensuring seamless coordination across multiple specialties. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a commitment to providing exceptional customer service. Join a supportive environment that values your contributions and offers comprehensive benefits, including health plans starting on day one and student loan repayment assistance. This is an exciting opportunity to make a meaningful impact in healthcare.

Benefits

Comprehensive health benefits

Student Loan Repayment Assistance

Family-focused benefits

Wellness incentives

Qualifications

• 6 months of healthcare scheduling experience is required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Perform advanced scheduling tasks for complex surgeries and imaging.
• Coordinate pre-operation and post-operation testing for patients.

Skills

Problem-solving ability

Customer service

Excellent communication skills

Teamwork

Time management

Empathy

Education

High school diploma or GED

Job description

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

We're seeking a PCC - Complex Scheduler who will work collaboratively with staff and patients to schedule complex appointments. This individual will:

RESPONSIBILITIES:

• Perform advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
• To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks:
• Cases performed in an ambulatory surgery center or inpatient setting o Coordination of multiple specialties
• Coordination of pre-operation and post-operation testing/clearance.
• May also perform the following:
• Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients.
• Coordination of transplant related work up and evaluations for donors and patients. Serves as the primary point of care for these patients and their families.
• Additional duties may include registering or scheduling new patients and return visits.
• Scheduling ancillary appointments and imaging and procedures within their local clinic.

MINIMUM REQUIREMENTS:

• 6 months of healthcare scheduling experience is required.
• High school diploma or GED preferred;
• A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.