PBX Operator (PT)

Grand Traverse Resort and Spa; Acme; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a renowned resort where you will be the first point of contact for guests over the phone. This essential role requires strong communication skills and the ability to manage various situations with a positive attitude. You will handle incoming calls, assist guests with inquiries, and ensure a welcoming atmosphere. If you're detail-oriented and thrive in a fast-paced environment, this position offers a great opportunity to make a positive impact on guest experiences while working in a vibrant setting. Flexible hours and a supportive team await you!

Qualifications

• Experience in customer service and switchboard operations is preferred.
• Excellent guest service skills and ability to work under pressure.

Responsibilities

• Handle all incoming calls and guest messages with professionalism.
• Maintain communication with supervisors and fellow employees.
• Manage alarm and emergency situations effectively.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Ability to handle multiple tasks

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1599

Wednesday, February 12, 2025

SUMMARY

PBX is a pivotal part of the resort as it is providing the first impression for internal and external guests over the phone. Strong communication skills and the ability to handle many types of situations are necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handling all incoming telephone calls, paging system and guest messages
• Must use proper greeting and salutation when answering phones
• Handling alarm and emergency situations
• Posting phone charges to accounts, documenting and filing
• Place wake up calls
• Filing of registration cards
• Paging out calls to appropriate departments
• Using the TDD machine if needed
• Placing envelopes and messages in registration cards
• Filing of keys after check out if needed
• Calling 911 if required
• Paging security in the event of a fire alarm
• Putting together of Resort key packets for arrivals
• Filing of reservation registration forms from groups
• Logging of all things left for guests in proper basket
• Transferring of guest calls
• Answering of Airport line
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

Customer service experience, switchboard experience a plus

OTHER SKILLS AND ABILITIES

This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, Excel, etc.).

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

Associate must be able to lift up to 25lbs, have good hearing and endure finger dexterity.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.