PBX Operator

Omni Hotels & Resorts; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a motivated individual to join their team. This role involves directing communication needs and assisting guests with inquiries, ensuring exceptional service standards are met. You will thrive in a dynamic environment where teamwork and respect are paramount. If you have a passion for serving others and possess strong communication skills, this opportunity could be the perfect fit for you. Join a company that values empowerment and provides a supportive atmosphere for growth and development.

Qualifications

• Customer service experience is essential for this role.
• Proficiency in Excel and Outlook is required.

Responsibilities

• Ensure adherence to service standards and assist guests with inquiries.
• Direct phone calls and manage wake-up calls for guests.

Skills

Customer Service

Effective Communication

General Computer Skills

Education

High School Diploma or Equivalent

Tools

Excel

Outlook

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To direct and assist guest and associates with communication needs in accordance with Omni Standards.

Responsibilities

• Ensure that Moments of Service standards are followed
• Answer console/switch board for both hotels in three rings
• Direct phone calls to appropriate personnel
• Assist all guests and associates with inquiries
• Synergy dispatcher for Engineering and Housekeeping
• Record and deliver wake up calls in GoConcierge to include weather
• Assist at front desk

Qualifications

• Customer service experience required
• High school diploma or equivalent
• Must be proficient in Excel, Outlook and other general computer skills
• Must be able to communicate effectively with internal and external guests
• Ability to work weekends, nights and holidays