Payroll Operations Manager

Engage Recruitment; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A recruitment agency is seeking a Payroll Operations Manager in Toronto to lead the Canadian payroll function, ensuring compliance and service delivery excellence. This role requires over 5 years of payroll experience and strong knowledge of ADP Workforce Now. You'll manage a team and be responsible for payroll across multiple provinces. Strong leadership and compliance knowledge are essential for success in this position.

Qualifications

• 5+ years of progressive payroll experience.
• 2+ years managing the payroll function and leading a team.
• Strong working knowledge of Canadian payroll legislation.

Responsibilities

• Lead and develop a high-performing payroll team.
• Ensure compliance with CRA, Revenue Quebec, and payroll legislation.
• Resolve escalated employee payroll inquiries.

Skills

Leadership

Payroll processing

ADP Workforce Now

Customer service

Compliance knowledge

Education

Payroll Association certification (PCP or PLP)

Tools

ADP Workforce Now

Job description

Direct message the job poster from Engage Recruitment

We’re seeking a Payroll Operations Manager to lead our Canadian payroll function and drive excellence in service delivery, compliance, and process improvement. This is a key leadership role responsible for overseeing a team of payroll specialists and managing end-to-end payroll operations across multiple provinces using ADP Workforce Now.

What You’ll Do :

• Lead, coach, and develop a high-performing payroll team to ensure accurate and timely payroll processing.
• Manage regular, off-cycle, bonus, and termination payments across a multi-provincial workforce.
• Ensure compliance with CRA, Revenue Quebec, and all applicable employment standards and payroll legislation.
• Track and report on payroll KPIs; continuously improve processes and service levels.
• Resolve escalated employee payroll inquiries and deliver a customer-focused payroll experience.
• Partner with HR, Finance, and external vendors to ensure data accuracy and operational alignment.
• Support internal and external audits, reconciliations, and system/process enhancements.
• Monitor legislative changes and implement updates to payroll systems and procedures.

Qualifications :

• Payroll Association certification (PCP or PLP) considered an asset.
• 5+ years of progressive payroll experience.
• 2+ years managing the payroll function and leading a team.
• Strong working knowledge of ADP Workforce Now required.
• Experience managing payroll for a multi-province organization.
• In-depth knowledge of Canadian payroll legislation, tax regulations, and employment standards.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources and Accounting / Auditing
• Industry: Insurance

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