PAYROLL OPERATIONS ANALYST

City of Toronto; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A municipal government organization in Toronto is seeking a qualified candidate to provide analysis and coordination of payroll and benefits. The role includes monitoring compliance, providing strategic advice, and enhancing service delivery. Ideal candidates should possess relevant education, extensive payroll experience, and proficiency in SAP or similar systems. Excellent communication and problem-solving skills are essential for success.

Qualifications

• Experience with payroll, benefits, and pension functions in a public sector organization.
• Extensive experience in financial, payroll or HRIS systems.
• Ability to work independently and in a team.

Responsibilities

• Analyze payroll reports and resolve variances.
• Monitor payroll accounting practices to ensure compliance.
• Recommend improvements for service delivery.

Skills

Communication skills

Problem-solving

Time management

Customer service

Education

Post-secondary education in relevant field

Tools

SAP/SuccessFactors

Microsoft Office

Job description

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• Job Category: Finance, Accounting & Purchasing
• Job Type & Duration:1 Permanent vacancy
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 06-Aug-2025 to 20-Aug-2025

To provide analysis and coordination of operational and contractual requirements related to payroll and benefits and ensure that these are consistent with the business practices of the City of Toronto. To provide strategic operational advice to Toronto Fire Services management in support of the identification of opportunities andimplementation of divisional initiatives in order to improve customer service delivery, business processes, and program and service improvement.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements. Conducts research into assigned area ensuring that such research considers developments within the field, corporate policies and practices.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Analyzes payroll reports to investigate and reconcile attendance and scheduling variances.
• Analyzes the impacts of Corporate Payroll changes on payroll policies and recommends solutions that are consistent with the business practices.
• Liaises with management officials, accounting division, and P&E for purposes of exchanging information and seeking clarification on payroll related matters. Provides technical resolution to problems arising from payroll runs, determines extent and cause of the problems, and recommends necessary improvements and changes in the payroll business design andsystems configuration.
• Monitors and ensures payroll accounting practices have not been compromised.
• Evaluates payroll system controls, performs divisional audits and recommends necessary improvementsand changes. Liaises with the production and technical staff for purposes of co-ordinating the testing and reporting of payroll systems criteria, in accordance with business requirements.
• Monitors operational key performance indicators. Analyzes trends to improve operational performanceand creates, maintains, and communicates standard process and documentation of procedures on how to solve problems and administer controls. Update training manuals and on-line help, provide training tostaff.
• Liaises with the Systems and Reporting section for purposes of initiating special projects and system changes related to payroll management and processing.
• Provides support in maintaining consolidated list of all overpayments. Ensures timely collection of overpayments, repayment method and follow up process on repayments that are in arrears.
• Reviews Minutes of Settlement, grievance packages, severance pay process, to ensure compliance with relevant policies, benefits and pension provisions and legislation, as required.
• Calculates and maintains records for coordination of year end operational requirements, analyses reconciliation of transactions, and oversees adjustments.
• Coordinates project activities and monitors work output to ensure results are achieved within specified time frames and budget restrictions.
• Collects, analyzes, evaluates and interprets data/information, reports on findings to develop options for procedures, business process reviews and practices.
• Recommends changes to improve effectiveness and efficiency of service delivery considering developments within the field, corporate policies and practices.
• Acts as a change agent with a steadfast focus on business process optimization while leveraging best business practices.
• Assesses the analyses and recommendations from ongoing initiatives.
• Prepares briefing materials, and other documentation.
• Assist and mentor Support Staff with day-to-day Payroll operations.
• Advise on internal promotions, transfers, and schedule changes for Local 3888 staff.

Key Qualifications:

• Post-secondary education in business administration, payroll, human resources, accounting, finance, or public administration, or equivalent combination of education and experience.
• Extensive experience in the areas of payroll, benefits and pension functions within a major public or private sector organization, preferably in a unionized environment.
• Extensive experience with computer based financial, payroll or HRIS systems, e.g. SAP/SuccessFactors.
• Considerable experience in preparing comprehensive reports in addition to developing and presenting materials on various topics.
• Considerable experience in researching, conducting analysis and preparing reports to support project development or process improvement activities and to conceptualize and develop options and recommendations to support decision making.

You Must Also Have:

• Ability to facilitate sessions to identify current and optimal processes, as well as identifying and gathering business requirements.
• Ability to work independently and as a member of a high performing team in a demanding fast paced and constantly changing environment.
• Highly developed communication skills with the ability to communicate both verbally and in writing to all levels within the organization.
• Ability to plan and organize appointments, meetings, training sessions, etc.
• Excellent customer service and interpersonal skills with the ability to establish and maintain effective working relationships with client divisions, unions, outside agencies, politicians and other levels of government
• Strong problem solving, conflict resolution, time management and prioritization skills including; planning, communicating, organizing and coordinating projects in addition to acting on assigned tasks.
• Proficient with Microsoft Office products in order to create reports, spreadsheets, and presentations (e.g.Word, Excel, PowerPoint, Visio).
• Ability to work effectively as a member of a team and work collaboratively with others in a diverse and multidisciplinary environment.
• Knowledge of Workplace Safety and Insurance Board Act and Canada Revenue Agency legislation as it relates to payroll, benefits and pension.
• Familiarity with Municipal Freedom of Information and Protection of Privacy Act, collective agreements, Ontario Statues, including Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation.
• Knowledge of collective bargaining frameworks would be considered an asset.
• Knowledge of employee scheduling solutions, processes and procedures would be considered an asset.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .