Payroll Operations Analyst

Ticketmaster Canada LP; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global ticketing platform is seeking a Payroll Operations Analyst in Ontario. This role involves supporting Canadian payroll operations, troubleshooting issues, and implementing improvements. Candidates should have a strong background in Canadian payroll practices and experience with relevant legislation. Proficiency in Excel and ADP WorkforceNow is essential, and bilingualism in French is a plus.

Benefits

Inclusive working environment

Opportunities for professional growth

Commitment to diversity

Qualifications

• 3+ years of experience in Canadian payroll support.
• Strong knowledge of income tax and employment standards.
• Critical thinking and solutions-oriented approach.

Responsibilities

• Troubleshoot payroll issues with HR and managers.
• Collaborate to implement payroll improvement processes.
• Ensure accuracy of payroll deductions and data integrity.

Skills

Experience supporting Canadian payroll

Knowledge of Canadian payroll practices

Microsoft Excel proficiency

Interpersonal skills

Customer service skills

Attention to detail

Bilingual in French

Education

Membership with the National Payroll Institute

Payroll Compliance Professional designation

Tools

ADP WorkforceNow

Job description

Overview

Job Summary :

PAYROLL OPERATIONS ANALYST

Location: Ontario Manitoba or Saskatchewan (remote)

Division: Ticketmaster NA Global HR

Line Manager: Senior Manager Human Resources

Contract Terms: 12-Month Fixed-Term Contract 37.5 hours per week

The Team

The HR Business Operations Team works closely with the non-Tech Lines of Business (LOB) across TM Global major markets including Canada USA UK and Ireland. Our team drives strategic alignment on HR practices to achieve business objectives while upholding Ticketmasters core values across the Fan Support; Support & Operations; Corporate functions; Portfolio Companies as well as the North American Regional Sales teams.

The Job

The Payroll Operations Analyst role reporting to the Senior Manager Human Resources will focus on partnering with the central payroll team at Live Nation and operating in a consultant capacity to assist with identifying gaps implementing process improvements and ensuring accurate processing of Canadian payroll.

What you will be doing

• Troubleshoot issues and errors with HR and people managers as needed to ensure timely resolution in partnership with Live Nation Payroll Team.
• Collaborate across different teams to identify streamline and implement various payroll improvement processes.
• Drive efficiencies through development implementation and updating related policies procedures standards and guidelines.
• Ensure data integrity accuracy of information and reconciliation of data across systems.
• Partner with regional HR to process special pay runs such as bonuses program reimbursements milestone awards incentive / commissions and so on.
• Management of all hourly timekeeping data while calculating overtime statutory holiday pay retro pay and provide the data to Live Nation Payroll Team for input and processing.
• Ensure accuracy of employee wages every pay period through reconciliation of approved submission entries and output.
• Assist with proper RRSP deductions related to special payments where applicable.
• Ensure the consolidation and delivery of data needed by third parties every pay period.
• Act as the primary lead on the HR Shared Services team that will run point on all aspects related to payroll solutions for Canada and other markets or countries as applicable long-term.
• In partnership with the Live Nation Payroll Team help to process and validate the accuracy of payroll entries across all Canadian Ticketmaster employees through the review of pay registers.
• Ensure applicable employee payroll deductions are properly calculated and deducted including payroll tax calculations.
• Validate employees are paid in accordance with all federal and provincial regulations that apply.
• Perform payroll audits on a periodic quarterly and annual basis and inform the Live Nation Payroll Team for corrections where needed.
• Provide global support in other markets where payroll support is needed (e.g. USA) with a focus on delivering solutions such as time and attendance implementations or process improvements / systems enhancements
• Provide QA support to any systems changes or upgrades.
• Ability to own and complete complex and sensitive projects as needed.
• Our job descriptions evolve with our business needs and addition to the description above your role may include additional duties responsibilities and team support as needed.

What you need to know (or Technical Skills)

• 3 years minimum of experience supporting and consulting on Canadian payroll.
• Strong knowledge of Canadian payroll practices; and relevant legislation (e.g. income tax; employment standards etc.) is required.
• Membership with the National Payroll Institute (formerly the Canadian Payroll Association).
• Strong knowledge of absence laws and regulations in Canada.
• Advanced proficiency with Microsoft Office applications including Excel (e.g. with VLOOKUP and pivot table skills).
• Experience working with / in using ADP WorkforceNow.
• Familiarity and understanding in processing USA payroll and other markets outside of Canada.
• Payroll Compliance Professional (PCP) designation or similar and / or designation in progress is a bonus!

You (Behavioural Skills)

• Demonstrated ability to be a critical thinker and solutions-oriented when tackling problems.
• Strong interpersonal and customer service skills.
• Expert in handling sensitive and confidential information.
• Resourceful self-starter who can work independently while understanding the importance of teamwork.
• Strong attention to detail organizational and problem-solving skills.
• Ability to multi-task and shift direction easily while working in a fast-paced environment with tight deadlines.
• Bilingual in French written and spoken is considered an asset.

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Language Requirement

Due to the nature of the role this position involves interacting with English-speaking clients colleagues stakeholders suppliers and so forth. Therefore a high level of proficiency in English both verbal and written is required. While a strong command of English is essential for this role candidates with a working knowledge of French are also encouraged to apply.

Required Experience :

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type: Full-Time

Experience: years

Vacancy: 1