Payroll Manager (Contract - Full-time)

SurveyMonkey; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading survey platform in Ottawa is seeking an experienced Payroll Manager to optimize Canadian payroll operations. This full-time contractor role demands strong expertise in compliance and Workday systems. Ideal candidates will have 5-7 years of payroll experience in Canada and a solid understanding of payroll taxation laws. The role supports a collaborative environment focused on efficiency and growth.

Benefits

Inclusive workplace culture

Learning and development opportunities

Annual week of service

Qualifications

• 5-7 years of experience processing payroll in Canada; experience with US processing is a strong plus.
• Strong understanding of Canadian payroll taxation laws and regulations.
• Experience managing outsourced payroll processing teams is highly desired.

Responsibilities

• Lead Canadian payroll operations ensuring compliance with laws and regulations.
• Oversee biweekly payroll accuracy handled by third-party processors.
• Develop and maintain Standard Operating Procedures for payroll processes.

Skills

Canadian payroll operations

Workday

ADP

Taxation laws

Leadership skills

Education

Bachelor's degree in Accounting

CPA or Payroll Certification

Tools

Workday Payroll

ADP

NetSuite

CloudPay

Job description

SurveyMonkey is the world's most popular platform for surveys and forms built for businesses, loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case from customer experience to employee engagement, market research, to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at [website].

What we're looking for

We are seeking an experienced Payroll Manager for a full-time contractor role with a strong background in Canadian payroll operations to enhance and optimize our payroll processes. In this role, you will leverage your subject matter expertise to ensure compliance while maintaining and improving Workday Payroll configurations. Reporting to the Senior Director of HR Technology, Shared Services, and Global Payroll, this role will manage our Canadian Payroll function.

What you'll be working on

Optimize Payroll Operations

• Lead Canadian payroll operations ensuring compliance with federal, provincial, and local laws and regulations.
• Maintain and enhance Workday Payroll configurations, including earnings codes, deductions, withholdings, and vendor integrations.
• Drive process improvements, automation initiatives, and scalable solutions to support business growth.
• Develop and maintain Standard Operating Procedures and training materials for payroll processes.

Ensure Accurate Payroll Execution

• Oversee biweekly payroll accuracy and data integrity handled by third-party processors.
• Ensure timely, compliant payments and filings (e.g., ROEs, T4s, and other statutory reports).
• Execute off-cycle payrolls, manual checks, account reconciliations, month-end close activities, and audit support.
• Provide Tier 2 support for employee and manager payroll inquiries, delivering clear, employee-focused communication.

Collaborate & Communicate

• Partner with Legal, HR, Benefits, and Finance to align on payroll processes and policies.
• Serve as backup for US Payroll Manager and EMEA Payroll Analyst as needed.
• Update training and communication materials to improve employee awareness of pay practices.
• Stay current on industry best practices and benchmark payroll systems, policies, and procedures.

We'd love to hear from people with

• 5-7 years of experience processing payroll in Canada; experience with US processing is a strong plus.
• Strong understanding of Canadian payroll taxation laws and regulations; working knowledge of USA, EMEA, India, and Costa Rica payroll systems is a plus.
• Experience with Workday and ADP required; experience with NetSuite and CloudPay is desired.
• Bachelor's degree in Accounting or related field; CPA and/or Payroll Certification preferred.
• Experience managing outsourced global payroll processing teams is highly desired.
• Demonstrated understanding of U.S. GAAP and SOX compliance requirements with a proven track record of maintaining excellent documentation.
• Strong leadership and influencing skills, including the ability to work collaboratively and effectively with leaders and employees at all levels.

LI-remote

Why SurveyMonkey? We're glad you asked

SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel, no matter their time zone. We weave employee feedback and our core values into everything we do, creating forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other protected status. Accommodations are available for applicants with disabilities.

Required Experience: Manager

Key Skills

Ab initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C

Employment Type: Full-Time

Experience: [Specify years]

Vacancy: 1