Payroll Clerk II

City of Vancouver - CA; Vancouver; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Vancouver is seeking a Payroll Specialist to manage payroll processing and employee-related transactions. The ideal candidate will have significant experience in payroll within a busy environment and must maintain accuracy and compliance with laws and collective agreements. This regular full-time position offers competitive pay and the opportunity to work within a diverse and inclusive team.

Qualifications

• Experience in payroll processing in a multi-union environment.
• Ability to perform calculations with speed and accuracy.
• Understanding of collective agreements related to payroll.

Responsibilities

• Process payroll transactions and maintain accurate records.
• Ensure compliance with laws and regulations.
• Address employee inquiries regarding payroll matters.

Skills

Knowledge of payroll processing laws

Strong computer skills

Customer service skills

Attention to detail

Education

Canadian Payroll Association Level I Certification

Completion of Grade 12

National Payroll Institute courses

Job description

Overview

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

This position performs moderately complex payroll processing via SAP ERP payroll integrated system. The incumbent is responsible for receiving, reviewing and processing employee payroll related transactions. The work involves maintaining records, inputting information into the SAP system, generating payroll transaction results and reports, validating the data and results, correcting any errors and balancing to ensure compliance and accuracy.

Payroll processing functions require knowledge, experience and the utmost accuracy and adherence to applicable laws, regulations, collective agreements and City policies. Errors and failure to meet rigid deadlines may result in financial loss to the City, dissatisfaction among employees, or complaints from senior government officials or union officials. The work is subject to examination by internal and external auditors. Considerable independence of action is exercised within established policy and practices, but unusual problems of policy matters are discussed with a superior. Performance is evaluated by a superior on the basis of accuracy, timing and services rendered to members of the staff.

The position reports to the Supervisor, Payroll Services and this position is a key member of the Corporate Payroll team in Financial Services. The position works closely with other members of the payroll team and liaises with multiple internal and external stakeholders.

Duties and Responsibilities

• Input, maintain and process employee transactions and information related to moderately complex events, including hire, re-hire, terminations, retirements, re-assignments, employee leaves, disability and status changes or reclassifications.
• May perform manual calculations of pay and deductions as necessary to validate calculations.
• Receives, reviews and processes staff action forms for assigned alpha groups. Inputs information into SAP Payroll module and checks output and calculations for accuracy and reasonableness, liaise with time entry departments to confirm entitlements as required.
• Review and update employee pay increments for bargaining units as per collective agreements.
• Monitors tasks and reminders, makes required adjustments to employees’ quotas and entitlements including vacation, overtime, sick leave, statutory holidays, gratuity etc. as per collective agreement or employee class.
• Generate payroll calculations (evaluations and simulations), check for accuracy and reasonableness and make necessary corrections prior to final payruns.
• Clear payroll errors as necessary to ensure accuracy of pay run.
• Responsible for addressing overpayments and producing written overpayment letters to staff. Manage outstanding claims and work with employee, department and Supervisor on any issues.
• Manage leaves, including continuance of benefits, cost recovery for benefits and processing top up payments and adjustments as required.
• Strong knowledge of time entry processes. Address time entry errors and work with department time entry staff to correct errors before pay runs.
• Issue Record of Employments as required by employee events each pay period.
• Respond to external enquiries for earnings information.
• Maintains and reconciles records for employees on sick leave or disability, including MTD, LTD and WorksafeBC claims. Work with Case Managers as required.
• Responds to enquiries and requests for information on earnings and other payroll related matters from external agencies, such as Service Canada, ICBC, WorksafeBC.
• Assist in year end processes, clearing errors. May be required to explain T4 box data to staff.
• May be required to assist in basic user testing for system changes as and if needed.
• Responds to employee inquiries, emails or ServiceNow tickets, regarding payroll related matters and performs troubleshooting to resolve problems.
• Other duties/responsibilities as assigned.

Education and Experience

• Completion of Grade 12 or National Payroll Institute payroll related courses, plus considerable payroll processing experience in multi union high volume environment; or an equivalent combination of training and experience.
• Completion of Canadian Payroll Association Level I Certification, or PCP designation (or equivalent) would be a definite asset.

Knowledge, Skills and Abilities

• Considerable knowledge of City personnel regulations and collective agreements applicable to wage and salary administration
• Considerable knowledge of City regulations and practices with respect to employee benefits and entitlements
• Strong computer skills and ability to use applications such as Word and Excel.
• Ability to perform tasks within tight deadlines and ensure accuracy.
• Ability to understand and apply legislation, internal and external regulations, collective agreements and procedures concerning payroll and benefit matters.
• Ability to maintain sustained attention to detail in preparing and recording payroll transactions
• Ability to make repetitive and arithmetic calculations with speed and accuracy, and to adhere to rigid time schedules
• Strong customer service skills with ability to develop and maintain effective working relationships with employees, superiors, departmental officials and representatives from outside agencies. Requires considerable tact and diplomacy in dealing with sensitive and confidential information
• Ability to analyze information, identify and resolve problems and clearly communicate resolutions to employees and/or department time entry staff and managers.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Finance & Supply Chain Mgmt (1150)

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: November 2025

Salary Information: Pay Grade GR-018: $32.92 to $38.75 per hour

Application Close: October 10, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.