Payroll & Benefits Supervisor

Elevate Service Group; Mississauga; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

Elevate Service Group in Mississauga seeks a Payroll and Benefits Supervisor to lead end-to-end payroll and employee benefits for our Canadian workforce. You will supervise payroll operations across provinces, administer group benefits and retirement plans, and ensure compliance with federal and provincial legislation.

This hands-on leadership role balances operational execution with process improvements, internal controls and vendor coordination, reporting to the Director of Human Resources.

Qualifications

• 5–7 years of progressive Canadian payroll experience.
• At least 2 years in a supervisory or lead role.
• Experience with multi-province payroll is an asset.

Responsibilities

• Oversee end-to-end payroll operations across multiple pay groups and provinces.
• Administer group benefits and retirement plans; ensure timely remittances and filings.
• Prepare ROEs and year-end reporting (T4, T4A) and related reconciliations.
• Coordinate with Finance, auditors and external vendors on payroll matters.
• Lead benefits renewal, vendor evaluations and employee communications on payroll topics.

Skills

Payroll systems

Canadian payroll legislation

Excel

Leadership

Communication

Education

Payroll Compliance Practitioner (PCP)

Certified Payroll Manager (CPM)

Certified Employee Benefit Specialist (CEBS)

Group Benefits Associate (GBA)

CHRP/CHRL designation

Tools

Ceridian Dayforce

ADP

UKG

Workday

Job description

Job Summary

Department Human Resources

Reports to Director, Human Resources

Location: Mississauga: On-site / Hybrid - 3-5 days in office

Employment type: Full-time, permanent

Salary range: $90k–$110k CAD per year, plus benefits

Position Summary

Reporting to the Director, Human Resources, the Payroll and Benefits Supervisor leads the end-to-end delivery of accurate, timely and compliant payroll and employee benefits for our Canadian workforce. The role supervises day-to-day payroll operations across multiple pay groups and provinces, administers group benefits and retirement plans, ensures compliance with federal and provincial legislation, and acts as the primary point of contact for payroll and benefits matters with employees, managers, Finance and external vendors. This is a hands-on leadership role that balances operational execution with continuous improvement of processes, controls and systems.

Key Responsibilities

Payroll Operations

• Supervise and review the processing of bi-weekly / semi-monthly payrolls for salaried, hourly, unionized and non-unionized employees across multiple provinces, ensuring accuracy and on-time payment.
• Review and approve payroll inputs and outputs, including new hires, terminations, overtime, shift premiums, vacation pay, statutory holiday pay, commissions, bonuses, retroactive pay and garnishments.
• Ensure correct calculation and remittance of statutory deductions (income tax, CPP/CPP2 or QPP, EI, QPIP where applicable) and employer health taxes and workers’ compensation premiums (e.g., EHT, WSIB/WCB/CNESST).
• Oversee timely and accurate preparation of Records of Employment (ROEs) and year-end reporting, including T4, T4A, and related summaries, reconciliations and amendments.
• Reconcile payroll to the general ledger in partnership with Finance; prepare payroll journal entries, accruals and balance sheet reconciliations.
• Maintain strong internal controls, segregation of duties and audit trails; coordinate with internal and external auditors and respond to CRA, Revenu Québec and Service Canada inquiries.

Benefits Administration

• Administer group health, dental, life, disability (STD/LTD), and benefit programs, including enrolments, life-event changes, terminations and conversions.
• Administer retirement and savings plans (e.g., group RRSP, DPSP, TFSA, or defined contribution/defined benefit pension plans), ensuring contributions and remittances are accurate and timely.
• Reconcile monthly benefit and pension invoices and resolve discrepancies with carriers and plan administrators.
• Coordinate disability and leave cases (STD, LTD, maternity/parental, compassionate care, provincial job-protected leaves) with HR, insurers and managers, including top-up calculations and return-to-work pay changes.
• Support annual benefits renewal, plan design reviews and vendor evaluations with the HR Director and benefits advisor/broker; prepare cost analyses and recommendations.
• Lead employee communications and education on benefits, pension and payroll topics, including onboarding sessions and open enrolment.

Compliance and Governance

• Monitor and interpret changes to federal and provincial legislation (Income Tax Act, CPP/QPP, EI Act, employment standards, pay equity / pay transparency, privacy legislation) and implement required changes.
• Ensure compliance with collective agreements, company policies and benefit plan contracts.
• Develop, document and maintain payroll and benefits policies, procedures and desk manuals.
• Safeguard confidential employee information in line with PIPEDA and applicable provincial privacy legislation.

Systems, Reporting and Continuous Improvement

• Act as payroll/HRIS subject-matter expert; maintain system configuration (earnings, deductions, accruals, tax tables) and partner with IT and vendors on upgrades, testing and integrations.
• Prepare recurring and ad hoc reports and analytics on payroll costs, headcount, overtime, benefits utilization and liabilities for the HR Director and Finance.
• Identify and lead process improvements, automation and self-service opportunities to improve efficiency and the employee experience.
• Support mergers, acquisitions, restructurings or new pay group set-ups as required.

Leadership and Team Management

• Foster a service-oriented culture focused on accuracy, confidentiality and responsiveness.

Qualifications

Education and Certification

• Payroll Compliance Practitioner (PCP) required; Certified Payroll Manager (CPM) from the National Payroll Institute preferred or in progress.
• Certified Employee Benefit Specialist (CEBS), Group Benefits Associate (GBA) or CHRP/CHRL designation considered an asset.

Experience

• 5–7 years of progressive Canadian payroll experience, including at least 2 years in a supervisory or lead role.
• Hands-on experience administering group benefits and retirement/pension plans.
• Experience with multi-province payroll experience is an asset.
• Proficiency with payroll/HRIS platforms (e.g., Ceridian Dayforce, ADP, UKG, Workday or similar) and advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP).

Skills and Competencies

• Technical expertise: strong knowledge of Canadian payroll legislation, statutory remittances and year-end processes.
• Accuracy and attention to detail: high standards for precision, controls and documentation.
• Discretion: consistently handles confidential and sensitive information with integrity.
• Communication: explains complex payroll and benefits topics clearly to employees at all levels.
• Problem solving: analyses discrepancies, identifies root causes and implements lasting fixes.
• Organization: manages competing deadlines in a cyclical, deadline-driven environment.

Working Conditions

• Primarily office-based / hybrid work environment with standard business hours.
• Additional hours may be required during payroll cut-offs, year-end, benefits renewal and system implementations.

Key Performance Indicators

• Payroll accuracy rate and on-time payment across all pay groups.
• Timely and accurate statutory remittances and filings with no penalties.
• Year-end (T4/T4A) completed by legislated deadlines.
• Benefit invoice reconciliation completed monthly with discrepancies resolved.
• Employee inquiry response time and satisfaction.
• Clean audit results and effective internal controls.

Equal Opportunity and Accommodation

Elevate Service Group is committed to diversity, equity and inclusion and welcomes applications from all qualified candidates. Accommodations are available upon request for candidates taking part in all aspects of the selection process, in accordance with applicable human rights and accessibility legislation.