Payments Product Manager Vice President - ACH

IIBA (International Institute of Business Analysis); Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services firm in Toronto is looking for a Product Manager to lead the product lifecycle in the Commercial & Investment Bank Payments Technology team. This role focuses on developing products that enhance customer experiences while managing strategic product initiatives. Candidates should have over 5 years of experience in product management, with strong knowledge of the Canadian payments landscape. This opportunity emphasizes innovation and collaboration across teams.

Qualifications

• 5+ years of experience in product management or relevant domain expertise.
• Deep understanding of the product development lifecycle.
• Proven experience managing all phases of the product lifecycle.

Responsibilities

• Develop and communicate product strategy and vision.
• Manage and prioritize the product backlog.
• Collaborate with stakeholders to understand requirements.

Skills

Product management

Data analytics

Customer experience enhancement

Market research

Cross-functional collaboration

Job description

As a Product Manager in the Commercial & Investment Bank Payments Technology team, you will be a key driver of innovation, leading the entire product lifecycle. You will act as the voice of the customer, developing profitable products that deliver value and ensure exceptional client experiences. Your role involves guiding product launches, collecting feedback, and collaborating with cross-functional teams to ensure scalability, resiliency, and stability.

Job responsibilities

• Develop and communicate product strategy and vision that delivers customer value
• Conduct discovery efforts and market research to identify customer needs and incorporate them into the product roadmap
• Manage and prioritize the product backlog aligned with strategic goals
• Define and track success metrics such as cost, features, risk, and reliability
• Collaborate with internal and external stakeholders to understand requirements and address queries

Required qualifications, capabilities, and skills

• 5+ years of experience in product management or relevant domain expertise
• Deep understanding of the product development lifecycle, design, and data analytics
• Proven experience managing all phases of the product lifecycle from discovery to delivery
• Strong knowledge of Canadian payments landscape, regulations, and trends
• Experience with product ownership or related roles
• Ability to serve as a Canadian SME within North American product offerings
• Understanding of acquiring platforms, merchant onboarding, processing, and reporting
• Familiarity with APIs, integration, and certification processes

Preferred qualifications, capabilities, and skills

• Experience working in a complex, matrixed organization

About Us

JPMorgan Chase, with over 200 years of history, is a leader in financial services, offering innovative solutions across various sectors including investment banking, consumer banking, and asset management. We value diversity and are committed to equal opportunity employment, providing accommodations for various needs.

About the Team

Our Global Banking division is one of the largest wholesale banking franchises worldwide, serving a diverse range of clients including corporations, governments, and institutions.