Payment Services Representative

TFG Financial; Vancouver; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading financial services provider is seeking a Payment Services Representative to maximize collections of overdue payments. This role involves managing customer interactions regarding their lease and loan accounts, executing collection activities, and preparing necessary reports. Candidates should have over 2 years of collections experience and strong communication skills. This position offers remote work options within Canada.

Benefits

Comprehensive benefits package

Employer matching on investment programs

Growth opportunities and supportive leadership

Qualifications

• 2+ years of collections experience required.
• Financial services experience is an asset.
• Knowledge of the Asset Recovery process is an asset.
• Fluency in French and/or Spanish is an asset.

Responsibilities

• Maximize collection of overdue payments.
• Conduct timely and constructive collection activity.
• Accurately complete documentation related to insurance claims.
• Manage direct interaction with customers on overdue accounts.
• Prepare reports on account payment arrears.

Skills

Integrity

Effective communication

Organization

Interpersonal skills

Ability to multitask

Education

Collections experience

Tools

Microsoft Office

Job description

• Job type – Permanent, full time
• Location – Remote (within Canada)
• Working hours – Standard business hours PST
  
  

Your Talent, Your Terms | Results, Recognition and Rewards

What’s The Job

The Payment Services Representative is responsible for maximizing the collection of overdue payments from customers while minimizing the collection costs and loan losses on a pool of assigned accounts. The position involves the management of and direct interaction with customers that have overdue payments and other deficiencies related to their lease and loan accounts with TFG. This includes, but is not limited to, account identification, arrears repayment, asset repossession and sale if necessary, along with providing timely information and reporting on deficient accounts to TFG Management.

What You’ll Be Doing

• Payment services duties, including the identification of overdue and/or deficient accounts, as well as correcting overdue and/or deficient accounts
• Act in a timely manner to identify the risk associated with all assigned accounts and execute prompt action to minimize loss and secure the company’s position
• Conduct timely and constructive collection activity by phone, text message, e-mail, or other appropriate means
• Implement proven collection strategies on accounts and obtain maximum recovery ratios
• Repossessions, including the issuing of Demand Letters and Notice of Intent to sell documents
• Engage legal counsel and bailiffs and providing payment services data
• Arrange for storage of repossessed units and work with re-marketers
• Coordinate the submission of accounts to Third Party Collection Agencies for post write-off recovery
• Accurately complete and file in a timely fashion documentation related to insurance claims (i.e. Proof of Loss) and bankruptcy matters (i.e. Proof of Claim)
• Input and update TFG’s lease and loan management systems, including customer contact and payment information account/client activity, communications, promises to pay, payments processed, expenses and NSFs
• Prepare reports, including client/account payment arrears and/or deficiency reports, delinquency reports and re-marketing reports
• Address and resolve inbound customer concerns, inquiries, issues or complaints on loan contracts in arrears
• Recommend or take action to ensure past customer commitments have been met including resolving persistent payment problems
• Report and escalate any unusual occurrences or fraudulent activities evidenced through customer conversations and/or payment verification process directly to the Manager, Collections
  
  

What You Bring

• A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
• Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
• Effective communication, organization and interpersonal skills
• You thrive in an environment that involves multitasking and changing priorities
• Ability to work both in a team and independently with minimal supervision
• Intermediate skills with Microsoft Office products
• 2+ years of collections experience required
• Financial services experience is an asset
• Knowledge of the Asset Recovery process is an asset
• Fluency in French and/or Spanish is an asset
  
  

Why Join TFG

TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

As part of the Travelers Financial Group of Companies, TFG Financial Corporation is one of the largest independent commercial equipment finance companies in Canada. We provide financing and leasing for a variety of revenue-producing assets such as trucks, trailers, light to heavy construction equipment, and manufacturing and material handling equipment. Our mission is to be our customer’s first choice by making equipment financing easy while providing a wide range of financing solutions.

TFG is an equal opportunity employer and employs team members without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical disability, mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected personal characteristic.

Results, Recognition, and Rewards: At TFG, we are driven by results and committed to recognizing and rewarding your achievements. Through performance-based rewards and growth opportunities, your contributions are valued and acknowledged, motivating you to continue excelling in your role.

Growth opportunities and supportive leadership: Our leaders are committed to your professional growth and success. They provide guidance, resources to help you develop your skills, expand your knowledge, and achieve your career goals within the organization.

Employer paid benefits: At TFG, we prioritize the well being of our team by offering a comprehensive benefits package. Our medical and dental plan includes vision care and life insurance, ensuring you and your dependents have the coverage you need.

Employee Investment Program: We believe in helping you achieve your financial goals. Our investment program offers the choice of RRSP, TFSA, and Cash accounts. To further support your savings, TFG provides a company matching program, helping you grow your investments more effectively.

Promoveo: TFG Financial celebrates choice and offers the ability to work in office (Vancouver, BC), hybrid or remote (for most roles). We know that our team members are the most important part of our business and we trust in our team members to work in a way that provides them the ability to succeed in their work.