Patient Watch Security Guard – Vancouver General Hospital (VCH)

Securiguard Services Ltd.; Electoral Area A; On-site; CAD 30,000 - 33,000; Part time

Benefits offered by this job

Fun events year-round

Collaborative culture

Training & growth opportunities

Purpose-driven work

Job summary

Securicare is seeking Patient Watch Security Guards to support our healthcare security operations in Metro Vancouver within the Vancouver Coastal Health (VCH) portfolio. You will monitor patients requiring observation to ensure safety and well-being, and you will collaborate with healthcare teams in a dynamic clinical environment.

Role requires strong attention to detail, excellent communication, and the ability to respond effectively in diverse situations.

Qualifications

• Valid BC Security Workers License (SWL)
• Valid Basic First Aid certification (OFA 1)
• Valid Non-Violent Crisis Intervention (MORB) training is an asset
• Strong interpersonal and communication skills with diverse individuals in healthcare
• Previous security experience, preferably in hospital/healthcare
• Excellent observational and problem-solving skills under pressure
• Basic computer skills for report writing and incident documentation
• Ability to complete detailed reports, multi-task in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset.

Responsibilities

• Monitor and observe patients on a continuous basis, ensuring safety and comfort
• Report any changes in patient behavior or condition to the healthcare team promptly
• Assist with patient mobility and positioning as needed
• Communicate effectively with patients to provide reassurance and support
• Document observations and activities accurately and promptly
• Collaborate with nursing staff and other healthcare professionals to provide comprehensive patient care
• Respond quickly and appropriately to any emergency situations or patient needs
• Respond promptly to security incidents, including medical emergencies, disturbances, and safety hazards
• Interact with patients, visitors, and staff in a calm and respectful manner, resolving conflicts and addressing concerns to maintain a peaceful environment
• Utilize de-escalation techniques to manage volatile situations and prevent escalation to violence
• Document all security-related incidents and observations accurately, completing incident reports and notifying appropriate personnel as necessary

Skills

Interpersonal communication

Observational skills

Problem-solving

Security experience

Basic computer skills

De-escalation

Report writing

Education

Police Foundations / related diploma

Job description

Securicare is seeking Patient Watch Security Guards to support our healthcare security operations in Metro Vancouver within the Vancouver Coastal Health (VCH) portfolio. In this role, you will be responsible for monitoring patients who require additional observation to ensure their safety and well-being. This position is critical in preventing falls, self-harm, and other incidents, while working closely with healthcare teams in a dynamic clinical environment. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to respond effectively in a variety of situations.

Pay Rate: $22.50 per hour
Location:Vancouver General Hospital

Employment Type: On-Call / Casual
Shift Length: 8-hour shifts
Required Availability: Friday, Saturday, and Sunday.

Duties & Responsibilities

• Monitor and observe patients on a continuous basis, ensuring their safety and comfort
• Report any changes in patient behavior or condition to the healthcare team promptly
• Assist with patient mobility and positioning as needed
• Communicate effectively with patients to provide reassurance and support
• Document observations and activities accurately and promptly
• Collaborate with nursing staff and other healthcare professionals to provide comprehensive patient care
• Respond quickly and appropriately to any emergency situations or patient needs
• Respond promptly to security incidents, including medical emergencies, disturbances, and safety hazards
• Interact with patients, visitors, and staff in a calm and respectful manner, resolving conflicts and addressing concerns to maintain a peaceful environment
• Utilize effective de-escalation techniques to manage volatile situations and prevent escalation to violence
• Document all security-related incidents and observations accurately, completing incident reports and notifying appropriate personnel as necessary

Requirements

• Valid BC Security Workers License (SWL)
• Valid Basic First Aid certification (OFA 1)
• Valid Non-Violent Crisis Intervention (MORB) training is an asset
• Strong interpersonal and communication skills with the ability to engage effectively with diverse individuals in a healthcare setting
• Previous experience in security, preferably in a hospital or healthcare environment
• Excellent observational and problem-solving skills with the ability to remain composed under pressure
• Basic computer skills for report writing and incident documentation
• Ability to complete detailed reports, multi-task, and perform effectively in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset.

What's In It for You

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securicare, we live by our R.E.A.C.H. values:

Respect Empathy Accountability Courtesy Honesty

At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.