Patient Watch Security Guard – Vancouver Coastal Health

Securiguard Services Ltd.; North Vancouver; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Fun events

Collaborative culture

Training & growth

Purpose-driven work

Job summary

Securicare seeks Patient Watch Security Guards to support healthcare security operations in North Vancouver. You will monitor patients requiring observation to prevent falls and self-harm, working with clinical teams to maintain safety.

Pay rate is $22.50 per hour; location is Lions Gate Hospital, North Vancouver BC. The role emphasizes detail, communication, and calm response in a dynamic clinical environment.

Qualifications

• Valid BC Security Workers License (SWL) required.
• Valid Basic First Aid certification (OFA 1) required.
• Non-Violent Crisis Intervention (MORB) training is an asset.
• Experience in hospital or healthcare security preferred.

Responsibilities

• Monitor and observe patients continuously to ensure safety and comfort.
• Report changes in patient behavior or condition to healthcare staff promptly.
• Assist with patient mobility and positioning as needed.
• Communicate effectively with patients to provide reassurance and support.
• Document observations and activities promptly and accurately.
• Collaborate with nursing staff to provide comprehensive patient care.
• Respond to emergencies and security incidents quickly and appropriately.
• Maintain calm interactions with patients, visitors, and staff; de-escalate when needed.

Skills

Security awareness

Communication

Observation

De-escalation

Report writing

Interpersonal skills

Education

Police Foundations / related field (asset)

Tools

Basic computer skills

Job description

Securicare is seeking Patient Watch Security Guards to support our healthcare security operations in North Vancouver within the Vancouver Coastal Health (VCH) portfolio. In this role, you will be responsible for monitoring patients who require additional observation to ensure their safety and well-being. This position is critical in preventing falls, self-harm, and other incidents, while working closely with healthcare teams in a dynamic clinical environment. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to respond effectively in a variety of situations.

Pay Rate: $22.50 per hour
Location: Lion's Gate Hospital, North Vancouver BC

Schedule: Duties & Responsibilities

• Monitor and observe patients on a continuous basis, ensuring their safety and comfort
• Report any changes in patient behavior or condition to the healthcare team promptly
• Assist with patient mobility and positioning as needed
• Communicate effectively with patients to provide reassurance and support
• Document observations and activities accurately and promptly
• Collaborate with nursing staff and other healthcare professionals to provide comprehensive patient care
• Respond quickly and appropriately to any emergency situations or patient needs
• Respond promptly to security incidents, including medical emergencies, disturbances, and safety hazards
• Interact with patients, visitors, and staff in a calm and respectful manner, resolving conflicts and addressing concerns to maintain a peaceful environment
• Utilize effective de-escalation techniques to manage volatile situations and prevent escalation to violence
• Document all security-related incidents and observations accurately, completing incident reports and notifying appropriate personnel as necessary

Requirements:

• Valid BC Security Workers License (SWL)
• Valid Basic First Aid certification (OFA 1)
• Valid Non-Violent Crisis Intervention (MORB) training is an asset
• Strong interpersonal and communication skills with the ability to engage effectively with diverse individuals in a healthcare setting
• Previous experience in security, preferably in a hospital or healthcare environment
• Excellent observational and problem-solving skills with the ability to remain composed under pressure
• Basic computer skills for report writing and incident documentation
• Ability to complete detailed reports, multi-task, and perform effectively in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset.

What's In It for You

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securicare, we live by our R.E.A.C.H values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.