Patient Watch (Healthcare)

Paladin Security; Town of Westlock; On-site; CAD 30,000 - 60,000; Full time

Job summary

Paladin Security is seeking Patient Watch Officers responsible for monitoring the safety and security of patients. The role requires outstanding customer service, a clean criminal record, and availability for day and overnight shifts. Successful candidates will receive necessary training, including First Aid certification.

Qualifications

• Must have a Clean Criminal Record.
• Must be 18 years old and meet all other minimum requirements for a security license.
• Basic Security Training and First Aid are assets.

Responsibilities

• Monitor the patient’s overall safety and report changes.
• Ensure safety of all stakeholders with de-escalation techniques.
• Log and report all incidents to appropriate personnel.

Skills

Superior customer service skills

Ability to conduct security patrols

Remain calm in emergencies

Write comprehensive reports

Detect problems

Knowledge of security procedures

Handle confidential information

Adhere to Code of Ethics

Education

Must be 18 years old

Clean Criminal Record

Basic Security Training

First Aid certification

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

While conducting a Patient Watch, you would be responsible for monitoring the safety, security, and confidentiality of patients who present a danger to themselves or others. This position requires an individual who can provide superior customer service and professionalism while carrying out the functions of the job. Applicants must be able to work both day and overnight shifts. The job may require long periods of sitting.

We are looking for individuals in the Whitecourt area who are willing to work on-demand and pick up shifts on short notice. Shifts may be available in Whitecourt and surrounding rural areas within a 500 km radius. A valid class 5 driver’s license and a willingness to travel to other hospital locations in your own vehicle are required. Mileage will be reimbursed at company rates.

Candidates must have open availability, including a willingness to work weekends and overnight shifts.

The starting wage for this role is $22.44/hour.

Successful applicants will need to attend a Healthcare Security Training course provided through Paladin Security. First Aid certification is also required; those who do not currently possess this certification will receive training through Paladin Security.

Essential Job Functions:

• Monitor the patient’s overall safety and report any changes to security and/or hospital staff
• Ensure the safety of all stakeholders, including patients, clinical staff, and visitors, with de-escalation techniques
• Log and report all incidents reported by hospital staff, physicians, patients, or visitors, maintaining detailed logs of all patient interactions
• Utilize two-way radio and computer applications for communication of site activities
• Communicate in a truthful and receptive manner under all circumstances
• Stay alert at all times
• Make immediate decisions while maintaining composure in emergency situations with minimal supervision
• Develop thorough site knowledge and maintain professional relationships with site and hospital staff
• Handle private and confidential information with high discretion
• Monitor and screen visitors and clients professionally

Education and Experience:

• Must have a Clean Criminal Record
• Must be 18 years old and meet all other minimum requirements for a security license in the Province
• Basic Security Training, First Aid, and/or CPI training are assets, but a security license is not required

Authorized to legally work in Canada

Skills:

• Superior customer service skills; ability to interact confidently and proactively with the public, presenting a professional image
• Ability to conduct security patrols up to 20km without supervision
• Remain calm and effective in emergency situations
• Write comprehensive reports and maintain proper records
• Detect problems and report to appropriate personnel
• Basic knowledge of security procedures, handling violent behaviors, and non-defensive communication
• Follow safety codes, regulations, and procedures
• Handle private and confidential information discreetly
• Adhere to our Code of Ethics
• Follow specific instructions and procedures

We thank all applicants for their interest. Only shortlisted candidates will be contacted for an interview.

This is a position with 3 openings.