Patient Support Assistant, Palliative & Complex Continuing Care (CUPE) - Part Time - Markham Stouffville Hospital

Oak Valley Health; Markham; On-site; CAD 40,000 - 44,000; Full time

Job summary

Oak Valley Health is seeking a Patient Support Assistant to partner with a Registered Nurse/Registered Practical Nurse and become an integral member of the interprofessional team. You will help with daily living activities, provide patient‑centered care, and contribute to quality and safety initiatives.

The role requires a recognized PSW certificate or health care aide program, current BLS, and strong customer service and communication skills.

Qualifications

• Completion of a recognized personal support worker certificate or health care aide program.
• Current BLS certification.
• Previous related experience, preferably in an acute care facility.
• Proficient computer skills and knowledge of universal precautions.

Responsibilities

• Assist patients with activities of daily living such as bathing, nutrition, positioning and ambulation.
• Stock treatment areas and carts, maintain linen supplies and cleanliness of patient rooms.
• Support non-patient care duties and participate in quality management initiatives.
• Communicate effectively within an interprofessional team and with patients and families.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Computer skills

Medical terminology

Attendance & reliability

Education

Personal Support Worker certificate or health care aide program

Tools

BLS certification

Job description

Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are: You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage You are a patient and/or client centered individual who performs at an exemplary standard You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: EOD November 9, 2026

What we are looking for: As a Patient Support Assistant, you will work in partnership with a Registered Nurse/Registered Practical Nurse, to provide patient care and will become an integral member of the interprofessional team. The focus is on quality and patient/family centred care with a strong emphasis on customer satisfaction. The responsibilities include assisting the patient with the basic activities of daily living, e.g. bathing, nutrition, positioning and ambulation. In addition, you will be responsible for non-patient care support duties including stocking treatment areas and carts, maintaining linen supplies and the cleanliness of the patient rooms (for admission and discharge), utility rooms, nursing station, tub and shower rooms and patient care equipment. As an effective team member you will utilize your strong communication skills and be actively involved in quality management initiatives.

Physical Needs: Frequent moderate and heavy exertion (e.g. pushing stretchers, wheelchairs, etc.) Lifting over 60 lbs.

What you bring to the role:

• Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent education
• Current BLS certification
• Previous related experience, preferably in an acute care facility
• Proficient computer skills
• Knowledge of universal precautions and medical terminology an asset
• Strong customer service, interpersonal and written and verbal communication skills
• Demonstrated ability to work well independently and as part of an interprofessional team
• Strong organizational skills and the ability to prioritize workload
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with Organisation related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule: D12 0730-19:30pm, E12 11:00-23:00, weekends, STATS Please note schedules may change due to operational needs.

Compensation: CU01A Range: $29.06 - $31.93

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT). Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources. We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.

Additional Information

Oak Valley Health is one of Ontarioʼs leading community health care organizations. Across our two hospitals, Markham Stouffville Hospital and Uxbridge Hospital, as well as our Reactivation Care Centre, we deliver safe, high-quality care to more than 441,000 patients annually through diagnostic and emergency care services, clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and childrenʼs services. Oak Valley Health is proud to be part of the Eastern York Region North Durham Ontario Health Team. With over 600 professional staff, over 3,300 dedicated staff, and more than 900 active volunteers, we are committed to celebrating our people, fostering connections, and driving innovative growth. We provide integrated care for healthier communities and deliver an extraordinary patient experience through our honoured to care culture to residents of Markham, Whitchurch-Stouffville, Uxbridge, and beyond.