Patient Services Specialist

FYidoctors; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading eye care provider in Canada is seeking a Patient Services Specialist for its Ottawa clinic. In this full-time role, you will be the first point of contact for patients, managing their appointments and ensuring excellent service. We are looking for a passionate individual with strong customer service skills who thrives in a busy environment and is fluent in both English and French. Join us to make a positive impact in the lives of our patients and grow your career in a supportive setting.

Benefits

Competitive wages including quarterly bonuses

Comprehensive benefits with optical coverage

Ongoing training and development opportunities

Collaborative workplace culture

Qualifications

• Customer-facing experience, preferably in a retail environment.
• Comfortable in a fast-paced environment with strong tech skills.
• Ability to speak both English and French.

Responsibilities

• Warmly greet patients as they enter the clinic.
• Manage appointment bookings and pre-testing services.
• Uphold excellent customer service standards.

Skills

Customer Service

Multi-tasking

Technology Use

Communication

Bilingual (English and French)

Education

High School Diploma

Tools

MS Office Suite

Job description

Our FYidoctors Ottawa Cumberland St.clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday.

You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.

If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

What Will You Be Doing?

• Warmly greeting patients as they enter our clinic
• Checking patients in and out of the office
• Communicating with patients in person, by phone, and by email
• Managing appointment bookings, prescription printouts and billing and payments
• Administering pre-testing services
• Upholding excellent customer service standards

What Do You Bring?

• Ideally, you will have customer-facing experience, preferably in a retail environment
• Confidence working in a fast-paced environment
• A high level of comfort using technology and computers with solid proficiency in MS Office Suite
• A professional, approachable manner and a love of meeting and interacting with people
• An ability to multi-task in a fast-paced environment
• Ability to speak English and French is required

How You'll Benefit:

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us:

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

Qualifications Education

Preferred

High School

Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility