Patient Services Representative II - TGH Imaging Trinity

Tampa General Hospital; Trinity; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tampa General Hospital's Imaging Trinity unit is seeking a Patient Services Representative II to greet, register, and check in patients for radiologic procedures in a fast-paced setting. You will verify documentation, handle payments, and maintain accurate records in the EHR while supporting onboarding for new staff.

The role emphasizes customer service, accuracy, and efficiency, with daily responsibilities spanning scheduling, deposits, and coordination with clinical teams to ensure smooth

Qualifications

• Experience in a medical office setting preferred.
• Strong knowledge of HIPAA and patient privacy rules.
• Proven ability to verify insurance and manage payments.

Responsibilities

• Greet, check in and register patients for imaging procedures.
• Verify documentation for imaging, including prescriptions and referrals.
• Collect time-of-service payments and perform deposit reconciliation.
• Update patient records and maintain accuracy in the EHR.
• Assist with training new staff and support daily imaging operations.

Skills

Patient check-in

Insurance verification

Documentation

Communication

Teamwork

Education

High School Diploma or GED

Tools

Registration systems

Electronic health records

Scheduling platforms

Scanners

Office technology

Job description

Job Description - Patient Services Representative II - TGH Imaging Trinity (2600031E)

Job Description

Description

The Patient Services Representative II (PSR II) serves as an experienced front-line representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency. In addition to core registration functions, this role performs daily deposit reconciliation activities and provides guidance and support to new or less experienced team members. The PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment.

Essential Functions:

• Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
• Confirm patient compliance with exam preparation requirements and communicate issues to appropriate clinical staff.
• Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations.
• Scan, upload, and maintain required documentation in the patient’s electronic record accurately and timely.
• Update demographic, insurance, and clinical information for returning patients to ensure records remain current.
• Collect time-of-service payments, issue receipts, document transactions accurately, and perform deposit reconciliation as assigned.
• Provide required forms, explain processes, and obtain patient signatures in accordance with policy and regulatory standards.
• Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource.
• Support daily operations by answering phones, scheduling or rescheduling appointments, escorting patients, assisting team members, and performing other duties as assigned.

Qualifications

Education:

• High School Diploma or GED

Work Experience and Additional Information:

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Technical Knowledge, Skills, and Abilities:

• Demonstrated proficiency in patient check-in, insurance verification, referrals, authorizations, and documentation requirements within a medical or imaging setting.
• Proficient in collecting time-of-service payments, accurately document transactions, and perform deposit reconciliation in accordance with organizational policies.
• Strong interpersonal and communication skills to interact professionally with patients, families, physicians, and staff, including managing difficult or high-stress situations.
• Advanced ability to navigate registration systems, electronic health records, scheduling platforms, scanners, and office technology with speed and accuracy.
• Ability to identify and resolve registration, scheduling, or documentation issues independently, escalating concerns appropriately when needed.
• Ability to assist with onboarding, training, and guiding new team members while supporting teamwork, coverage, and workflow efficiency.

Primary Location

Trinity

Work Locations

TGHI Trinity 2115 Little Rd Trinity 34655

Eligible for Remote Work : On Site

Job

Organization

TGH Imaging

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday