Patient Services Partner - Ross Tilley Burn Centre - Regular Part-Time 2026-18767

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto is seeking a Patient Service Partner to support the care team and patients, performing a range of service tasks and helping maintain a compassionate hospital environment.

The role involves assisting with patient care in RTBC, decontaminating areas and equipment, and aiding with supplies ordering, while demonstrating strong customer service and teamwork.

Qualifications

• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education.
• PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required.
• Infection Prevention and Control Certificate required.
• Ability to speak, read and write English.
• Previous PSP experience in critical care or trauma preferred.
• Recent PSP experience required.
• Must be accustomed to high patient acuity.
• Proven ability to work under pressure and to handle various tasks within a limited time frame.
• Flexibility and willingness to take direction.
• Must have attended WHMIS training.
• CPI training an asset.
• Must be prepared and able to use all personal protective equipment.
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service.
• Excellent communication and interpersonal skills.
• Demonstrated collaborative skills working in a team environment.

Responsibilities

• Assist with patient care in RTBC and decontamination of patient care areas and equipment.
• Assist with ordering of supplies.
• Liaise with patients and visitors, showing excellent customer service.
• Work as part of a professional team reflecting the hospital's philosophy and mission.

Skills

Communication skills

Excellent customer service

Team collaboration

English language ability

Ability to work under pressure

Flexibility

WHMIS training

Infection control awareness

Education

Grade 11 or equivalent

PSW Certificate or PSP course

Infection Prevention and Control Certificate

Job description

Summary of Duties

Working with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. Patient Service Partner working in the RTBC will be required to assist with patient care; decontamination of patients care areas and equipment, and assist with ordering of supplies.

Qualifications/Skills

• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required
• Infection Prevention and Control Certificate required
• Ability to speak, read and write English
• Previous PSP experience in critical care or trauma preferred
• Recent PSP experience required
• Must be accustomed to high patient acuity
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Flexibility and willingness to take direction
• Must have attended WHMIS training
• CPI training an asset
• Must be prepared and able to use all personal protective equipment
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service
• Excellent communication and interpersonal skills
• Demonstrated collaborative skills working in a team environment.