Patient Services Partner - D4ICU - Regular Full-Time 2026-18866

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

Sunnybrook Health Sciences Centre is seeking a Patient Services Partner to join the D4ICU team. You will assist with patient care and decontamination of patient areas and equipment, while delivering excellent customer service to patients, visitors and staff.

You will participate as a valued team member, reflecting the hospital’s mission of service, and you will bring PSP experience, IPC certification and a calm, adaptable approach to a high-acuity environment.

Qualifications

• PSW Certificate or Sunnybrook PSP course is required.
• Ontario Grade 11 or equivalent is required.
• Infection Prevention and Control Certificate is required.
• Excellent English reading and writing skills.
• Two years of related health care experience.
• PSP/D4ICU experience is preferred, with critical care exposure advantageous.
• Ability to work under pressure with multiple tasks.

Responsibilities

• Assist with patient care and decontamination of care areas and equipment.
• Provide support services to the team while promoting positive relations with patients, visitors and staff.

Skills

English proficiency

Health care experience

D4ICU experience

PSP experience

High patient acuity

Communication skills

Working under pressure

Flexibility

PPE usage

Customer service liaison

Education

PSW Certificate or PSP course

Grade 11 or equivalent

Infection Prevention and Control Certificate

WHMIS training

Job description

Working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of support services to the team and patients. S/He participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. The Patient Services Partner working in the D4ICU will be required to assist with patient care and the decontamination of patient care areas and equipment.

Qualifications/Skills:

• PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required
• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• Infection Prevention and Control Certificate required
• Ability to read and write English
• Two (2) years of related health care experience
• Previous D4ICU experience an asset
• Recent PSP experience required, critical care setting preferred
• Must be accustomed to high patient acuity
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Flexibility and willingness to take direction
• Must have attended WHMIS training
• Must be prepared and able to use all personal protective equipment
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service