Patient Services Officer

Milton Park; Milton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare organization in Milton is looking for a dedicated Patient Services Officer to manage appointment bookings and improve patient experiences. Candidates should have administration or customer service experience, with a focus on healthcare. The role requires excellent communication and time management skills, as well as confidence in handling billing tasks. Join a supportive team that values professional growth and work-life balance.

Benefits

Flexible work arrangements

Career progression support

Access to wellbeing initiatives

Qualifications

• Experience in administration or customer service, ideally in healthcare.
• Strong time management and prioritization skills.
• Experience with billing or receipting medical accounts preferred.

Responsibilities

• Manage appointment bookings and patient communications.
• Liaise with hospital staff and doctors.
• Process billing and receipting for patient accounts.

Skills

Administration experience

Customer service experience

Excellent communication skills

Time management

Billing and receipting confidence

Job description

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Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare.

Our Best Starts with You!

At Advara HeartCare, we’re building something important. Something special.

For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re shaping a future where world-class care is the standard of care.

We can’t achieve this without our incredible people. That’s why we’re creating a workplace and culture where you can truly thrive.

Your Impact, With Us

We’re looking for a dedicated and professional Patient Services Officer to join our team at the Milton Park Clinic in a permanent full-time capacity.

You’ll be the first point of contact for many of our patients, helping ensure their experience is smooth, respectful, and informed making a meaningful difference from the moment they walk through the door.

You’ll make a meaningful impact by :

• Managing appointment bookings, rescheduling, and patient communications
• Liaising with hospital staff, doctors, and clinical teams
• Checking patient GP referrals and Medicare data for accuracy
• Answering incoming calls promptly and professionally
• Processing billing and receipting for patient accounts, including Medicare and DVA
• Supporting the team with efficient use of our Health Track system

What You’ll Bring

To succeed in this role, you will have :

Experience in administration or customer service, ideally in healthcare or aged care

Strong time management and prioritisation skills

Excellent communication skills with the ability to support patients sensitively

Confidence in billing / receipting medical accounts (Medicare and DVA experience preferred)

Ability to work independently and as part of a team in a fast-paced environment

We would also love you to have :

A calm, professional attitude and a positive approach to fluctuating workloads

A collaborative mindset and a commitment to continuous improvement

High attention to detail and comfort with clinical administration software

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us :

Your impact, with us – Help improve patient care and outcomes across Australia

Your growth, with us – Access learning and development opportunities in a fast-growing organisation

Your voice, with us – Be heard, valued, and part of something bigger

You’ll also enjoy :

Working with a nationally respected team of healthcare professionals

Flexible work arrangements where possible to support work-life balance

Performance-based recognition and support for career progression

Access to salary packaging and wellbeing initiatives

Ready to shape our future while building yours?

Join Advara HeartCare and achieve more than you ever thought possible.

We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply now" and share your interest.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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