Patient Services Coordinator

McGill University; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading educational institution in Canada is seeking a dedicated individual for an administrative role focused on patient scheduling and file management. The candidate will assist with applications for dental treatment, update patient files, and support the day-to-day operations of various clinics. The role requires proficiency in English and relevant educational background, offering a competitive salary and benefits. This is a full-time position with a supportive work environment and the option to work remotely for up to two days per week.

Benefits

Competitive benefits package

Defined contribution pension plan

Tuition waiver for employees and dependents

Remote work opportunity

Qualifications

• 3 years of related experience is required.
• Familiarity with patient care procedures is a must.
• Knowledge of scheduling and administrative tasks in a clinic setting.

Responsibilities

• Assist with patient applications for dental treatment.
• Support patient scheduling across all clinics.
• Prepare and update patient files for accuracy.

Skills

Communication in English

Patient scheduling

File management

Education

DEP - Office Systems

DEP - Secretarial Studies

Tools

AbelDent software

Job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary

Under the direction of the immediate supervisor, plans the assignment of patients. Maintains and updates student and patient file databases. Verifies files for completion and accuracy. Compiles data and produces reports. Provides information and liaises with external organizations. Organizes student rotations.

Major Duties and Responsibilities

• Assists with reviewing patient applications for dental treatment in the Undergraduate Teaching Clinic.
• Supports the scheduling of patients across all clinics and ensures timely communication of appointments.
• Prepares and updates patient files, ensuring information is accurate and complete.
• Assists Academic staff by organizing and providing patient files for scheduling of radiology or other required assessments.
• Provides administrative support for student and instructor rotation schedules in Oral Diagnosis, Oral Surgery, Oral Facial Pain, and Emergency clinics.
• Coordinates patient appointments related to implant cases in collaboration with GPR (General Practice Residency) when required.
• Supports day-to-day operations at the main reception area, including greeting patients, answering inquiries, and directing them appropriately.
• Assists in training new employees on clinic procedures and the use of AbelDent software.
• Ensures proper documentation and compliance with clinic policies and procedures.
• Performs other related duties as assigned.

Benefits

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St‑Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English

McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

Minimum Education and Experience

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary

(MUNACA Level E) $27.75 - $34.40

Hours per Week

33.75 (Full time)

Supervisor

Clinic Manager

Position End Date (If applicable)

2026-03-31

Deadline to Apply

2025-12-17

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].