Patient Service Representative II, Magnetic Resonance Imaging

Sutter Health; Saskatchewan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Service Representative II for their Magnetic Resonance Imaging department. This role involves being the first point of contact for patients, managing appointments, and ensuring compliance with privacy regulations. Ideal candidates will possess strong communication skills and a basic understanding of insurance processes. This full-time position offers competitive pay and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• 1 year of recent relevant experience required.
• Ability to interpret data and instructions in various formats.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and check-in patients, verify information, and schedule appointments.
• Update Electronic Health Records (EHR) and facilitate intake procedures.
• Adhere to regulations and ensure privacy and safety.

Skills

Basic knowledge of insurance policies

Strong written and verbal communication skills

Good time management and organizational skills

Problem-solving skills

Knowledge of patient privacy regulations (HIPAA)

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Office Suite

Job description

Patient Service Representative II, Magnetic Resonance Imaging

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Position Overview

Serves as the first point of contact for patients entering the medical facility. Greets and checks-in patients, verifies information, schedules appointments, updates Electronic Health Records (EHR), and facilitates intake procedures such as completing healthcare and insurance forms and collecting payments. Builds confidence and cooperation from patients, their families, and healthcare providers through effective communication and competent performance. Adheres to all organizational, local, state, and federal regulations to ensure privacy and safety while delivering optimal patient care. May also perform specific tasks or orient new staff to the department.

Qualifications

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience

Skills and Knowledge

• Basic knowledge of insurance policies, procedures, and patient billing
• Ability to interpret data and instructions in various formats
• Strong written and verbal communication skills
• Good time management and organizational skills
• Proficiency with Microsoft Office Suite
• Ability to work independently and as part of a team
• Problem-solving skills using established solutions
• Knowledge of patient privacy regulations (HIPAA)

Work Environment

• Shift: Days
• Full-time, 40 hours/week, Monday to Friday, 8-hour shifts
• Weekend as needed

Benefits and Compensation

Benefits available. Pay range: $23.87 to $29.83/hour, depending on experience and location. This role is non-union, non-exempt, and considered entry level.

Additional Information

Sutter Health is an equal opportunity employer. The salary range may vary based on geographic location and other factors. Eligible for a comprehensive benefits package.