Patient Service Clerk

Royal Victoria Regional Health Centre; Barrie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare facility seeks a Patient Services Clerk for the NICU/Maternal Newborn Clinic. This role entails managing reception and clerical duties, ensuring efficient communication within a dynamic healthcare team. Candidates should possess a relevant medical office administration diploma and demonstrate strong customer service and organizational skills.

Qualifications

• Certificate or diploma in Medical Office Administration is essential.
• Experience in office administration within a hospital or equivalent.
• Flexibility and adaptability are crucial in a busy work environment.

Responsibilities

• Responsible for reception and communication duties in the NICU/Maternal Newborn Clinic.
• Clerical tasks in alignment with organizational standards.
• Processing physicians' orders and appointment scheduling.

Skills

Computer literacy - Microsoft Office

Keyboarding skills

Customer service skills

Organizational skills

Problem-solving ability

Education

Medical Office Administration Certificate / Diploma

Tools

Meditech

Job description

Job Description:

The Patient Services Clerk in the NICU / Maternal Newborn Clinic is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.

Education:

Medical Office Administration Certificate / Diploma or Equivalent Program essential

Experience:

Office administration experience in a hospital environment or equivalent

Competencies:

• Computer literacy - Microsoft Office – essential
• Keyboarding skills – 50wpm – essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of physicians orders an asset

Other:

• Demonstrated commitment to customer service skills
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team
• Demonstrated ability to function in a multi-task environment
• Demonstrates commitment to maintaining confidentiality
• Demonstration of commitment to ongoing learning