Patient Access Rep - PRN Miami County Clinics

The University of Kansas Health System; Pavilion; On-site; CAD 35,000 - 51,000; Part time

Job summary

The University of Kansas Health System is seeking a Patient Access Representative for PRN coverage at the Miami County Clinics (Louisburg, Osawatomie, Paola). This front desk role supports patient flow with greeting, information verification, scheduling, insurance coordination, and cash handling in a busy clinic network.

The position offers flexible hours, mostly weekdays 8:00 AM–4:30 PM with occasional Saturdays and holiday coverage.

Qualifications

• High School Graduate.
• Previous Related Experience.

Responsibilities

• Greet customers promptly and courteously.
• Verify patient information and collect/verify insurance details.
• Schedule, coordinate, and adjust patient appointments while following no-show procedures.
• Answer phones, screen calls, and route information to the appropriate staff.
• Collect patient co-pays and outstanding balances; balance payments daily.
• Prepare office batches and reconcile daily payments.
• Loster liaison between patients and medical staff; assist with referrals and scheduling tests.
• Maintain front desk area and EMR entries as applicable.
• Work as part of the Patient Centered Medical Home team and comply with unit requirements.

Skills

Greeting patients

Verify patient information

Scheduling

Appointment reminders

Answering phone

Collect copays

Balance payments

EMR entry

Education

High School Graduate

Previous Related Experience

Previous Healthcare Experience

Job description

Position Title

Patient Access Rep - PRN Miami County Clinics

Louisburg Medical Pavilion, Osawatomie Medical Pavilion, Paola Medical Pavilion

Position Summary / Career Interest

Flexible PRN Schedule – Multiple Clinic Locations in Miami County

Looking for flexibility and variety in your workday? Join our team in a PRN (as-needed) role supporting all three Miami County Clinic locations! Enjoy opportunities to work Monday through Friday, 8:00 AM – 4:30 PM, with additional opportunities for Saturday coverage. We're especially interested in dependable, flexible candidates who are available to provide coverage during the holiday season and help keep our clinics running smoothly when our teams need extra support!

Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities And Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate
• Previous Related Experience

Preferred Education And Experience

• Previous Healthcare Experience

Time Type

Job Requisition ID:

R-58997

Important Information For You To Know As You Apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.