Patient Registration I - Patient Access - Hamilton - FT/Days

Kettering Health Network; Hamilton; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Patient Registration I-Mitarbeiter, der sich der Bereitstellung eines hervorragenden Kundenservices widmet. In dieser Rolle sind Sie verantwortlich für die Registrierung von Patienten, die Unterstützung bei finanziellen Anträgen und die Gewährleistung der Genauigkeit von Patientendaten. Sie arbeiten in einem dynamischen Umfeld und tragen zur Verbesserung der Gesundheitsversorgung in der Gemeinschaft bei. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens ein Jahr Erfahrung im medizinischen Büro oder im Kundenservice.
• Fähigkeit, in einem stressigen Umfeld professionell zu arbeiten.

Responsibilities

• Registrierung von Patienten mit hervorragenden Kundenbeziehungen und Kommunikationsfähigkeiten.
• Überprüfung von Konten auf Genauigkeit und Aktualisierung aller Patientendaten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Computerkenntnisse

Teamarbeit

Education

High School Diplom

Medizinische Büroerfahrung

Tools

Microsoft Office Suite

Job description

Overview

Kettering Health is a not-for-profit system comprising 13 medical centers and over 120 outpatient facilities serving southwest Ohio. We are dedicated to transforming the healthcare experience by providing high-quality care at every stage of life. Our mission is service-oriented and actively demonstrated through patient care, training future healthcare professionals, and engaging in international outreach.

Campus Overview

Kettering Health Hamilton

• Formerly Fort Hamilton Hospital, KH Hamilton has served the Hamilton community for over 90 years.
• It leads in providing better health in Butler County, serving patients from Fairfield, Oxford, Cincinnati, Middletown, and surrounding areas.
• Services include maternity, emergency care, advanced wound healing, and outpatient services.
• In 2020, KH Hamilton earned an “A” grade from the Leapfrog Group, ranking among the safest hospitals in the U.S.
• It is a full-service, community hospital licensed for 203 beds.
• In 2020, received several Healthgrades awards, including:
• America’s 250 Best Hospitals (2018-2020)
• America’s 100 Best Pulmonary Care (2018-2020)
• Gastrointestinal Care Excellence Award (2020)

Responsibilities & Requirements

The Patient Registration I position’s primary duties include, but are not limited to:

• Registering patients with excellent guest relations, customer service, and communication skills.
• Reviewing scheduled outpatient visits to ensure patients have been screened for discounts.
• Discussing payer sources, payment options, and arrangements with patients.
• Assisting patients with completing Financial Assistance Forms, HCAP Applications, and Medicaid Applications (if applicable).
• Reviewing accounts for accuracy and demonstrating the ability to update all patient account details.
• Understanding and complying with all registration forms, consents, and related legal documentation.

Preferred Qualifications

Qualifications include:

• Previous registration or scheduling experience preferred.
• Excellent written and oral communication skills.
• Ability to meet pre-screening protocols and demonstrate proficiency in computer skills, phone communication, and customer service.
• Strong teamwork and effective communication across all levels.
• Willingness to learn site-specific patient processing software.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a high-paced, stressful environment while maintaining professionalism and respect.
• Flexible schedule to meet staffing needs.

Education:

• High school diploma required.
• One or more years of medical office or customer service experience required.