Patient Registration Clerk (Casual/On-Call) - Fraser Health Sites

Providence Healthcare; Maple Ridge; On-site; Full time

Job summary

Providence Health Care is seeking a Patient Registration Clerk to join the Health Information Management team. The role involves greeting patients, processing registrations, and coordinating with healthcare staff. This position offers competitive salary and opportunities for professional growth.

Benefits

Competitive salary based on collective agreement

Support for professional development and career growth

State-of-the-art facilities at new St. Paul’s Hospital

Qualifications

• Completion of Grade 12 and two years’ recent, related experience or an equivalent combination of education, training, and experience.
• Candidates for casual opportunities must have open availability.

Responsibilities

• Greeting patients and processing their registration.
• Handling preadmissions, admissions, and discharges.
• Coordinating bed assignments with nursing and physician staff.

Skills

Keyboarding

Knowledge of medical terminology

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

Grade 12

Two years' recent related experience

Job description

Salary

The salary range for this position is CAD $27.10/Hr.

Summary

The Providence Health Care’s Health Information Management Administration team is hiring!

Learn more about the Health Information Management team, check us out here.

What does the Health Information Management team do?

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at health organization sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority, and Vancouver Coastal Health. Approximately 1,450 staff work in areas such as Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional Corporate Services include Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development, and we aim to support our teams to flourish.

What you'll do:

Patient Registration Clerks are responsible for:

• Greeting patients as they enter facilities
• Processing patient registration (including inpatients, outpatients, ambulatory care, and emergency patients)
• Handling preadmissions, admissions, and discharges; printing, reviewing, and maintaining bed lists
• Coordinating with nursing and physician staff regarding bed assignments

Sites We Are Recruiting For:

• Ridge Meadows Hospital (11666 Laity St, Maple Ridge, BC V2X 7G5)

Candidates must live within a commutable distance of the site. Only those meeting all criteria will be contacted.

What You Bring

Education:

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training, and experience.

Skills And Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• Effective verbal and written communication skills.
• Ability to interact effectively with others.
• Physical ability to perform duties.
• Organizational skills.
• Ability to operate related equipment.

Candidates for casual opportunities must have open availability. If you are hesitant or unsure if you meet the requirements, apply anyway! We are constantly seeking great applicants who will fit into our culture at PHC.

What We Offer

• Competitive salary: As per the FBA Collective Agreement, $27.10/hour
• Growth opportunities: We support professional development and career growth at all stages.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus, opening in 2027, will be a hub for innovative integrated care, research, and teaching, addressing future health needs.

Your Day-to-Day:

• Interview patients and families to gather registration info and process preadmissions.
• Complete and forward registration forms, obtain signatures, and prepare patient identity bands.
• Use HealthNet or PharmNet to assign patient healthcare numbers (PHN) and print medication profiles.
• Handle payments, issue receipts, and explain hospital policies.
• Maintain bed lists, coordinate bed assignments, and update booking rosters.
• Manage patient transfer requests and direct callers appropriately.
• Respond to patient and visitor inquiries.

Who We Are:

Providence Health Care is one of Canada's largest faith-based health organizations. We are committed to compassionate, socially just, innovative care rooted in our Mission, Vision, and Values.

Founded 129 years ago, Providence has grown into a renowned research, teaching, and care organization. We value our long-standing commitment to social justice, compassionate care, and reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site are located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.