Patient Registration Clerk (bilingual) - Repost

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 33,000 - 37,000; Full time

Job summary

St. Boniface Hospital in Winnipeg is seeking a Patient Registration Clerk under the general supervision of the Manager, Patient Registration. The role includes registering patients on the computer system, directing patient movement in the department, and maintaining accurate death records.

You will support telephone inquiries and assist with chart requests from Health Records. The position requires fluency in English and French, a 35 wpm keyboarding speed, and the ability to work in a Windows

Qualifications

• Grade XII or equivalent completed.
• Completed medical office secretarial program or first year of a health-related degree; or medical terminology course.

Responsibilities

• Perform clerical duties and register patients in the computer system.
• Handle receptionist duties, direct patient movement in the department.
• Maintain accurate death records and assist with charts from Health Records.
• Provide orientation to new staff and support student practicums.

Skills

Bilingual English/French

Typing 35 wpm

Windows OS

Confidential info handling

Interpersonal & telephone skills

Stressful situation handling

Independent work

Multi-tasking

Education

Grade XII

Medical office secretarial program

Health-related degree (1st year)

Medical terminology course

Job description

Employer: St. Boniface Hospital
City: Winnipeg
Site: St. Boniface Hospital - St. Boniface Hospital
Department / Unit: Patient Registration - SBH
Job Stream: Non-Clinical
Union: CUPE
Anticipated Start Date: ASAP
FTE: 1.00
Anticipated Shift: Days
Work Arrangement: In Person
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Salary: $23.665, $24.358, $25.073, $25.811, $26.568
Posting End Date: 09/18/2026

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.
Faites progresser votre carrière dans la Région sanitaire de Winnipeg! Notre équipe offre une gamme étendue de services de soins de santé par le biais d’un réseau intégré de sites, de services et d’organismes. Nous sommes unis par un engagement commun en faveur de l’excellence et de l’équité des soins de santé.

Position Overview

Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Patient Registration Clerk is responsible for: performing clerical duties to include obtaining necessary patient demographic information and registering patients on computer system; performing all receptionist's functions including directing and controlling patient movement in the department; maintaining accurate death records; making telephone calls as requested; requesting charts from Health Records; assisting with orientation of new staff; providing direction and feedback to students during student practicums; and performing other related duties as assigned.

Experience

• One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.).
• A combination of education and experience will be considered.

Education (Degree/Diploma/Certificate)

• Grade XII or recognized equivalent.
• Successful completion of a recognized medical office secretarial program or the first year of a recognized diploma/degree in a health-related field; or,
• Successful completion of a recognized medical terminology course.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Fluently bilingual in both English and French.
• Keyboarding speed: 35 wpm.
• Ability to work in a Windows operating environment.
• Ability to retain information which is of a confidential nature.
• Good interpersonal communication skills.
• Demonstrated problem-solving skills.
• Legible handwriting.
• Strong interpersonal skills and telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• Ability to multi-task in a fast-paced environment.
• The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

Physical Requirements

• Physically capable of assisting patients in wheelchairs, with luggage, etc.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Le poste exige une vérification satisfaisante du casier judiciaire (y compris une vérification de l’habilitation à travailler auprès de personnes vulnérables), du registre des enfants maltraités et du registre des adultes maltraités comme conditions d’emploi. La candidate ou le candidat retenu devra assumer les frais de service engagés, s’il y a lieu. Une vérification de sécurité est jugée à jour si elle a été obtenue au plus tard six (6) mois avant le début de l’emploi.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Veuillez noter qu’il est interdit qu’un employé ou une employée ait deux postes ETP ou plus, équivalant à un taux combiné de plus de 1,0, dans toute l’entité légale de l’ORSW (Centre Deer Lodge, Golden West Centennial Lodge, Hôpital Grace, Centre des sciences de la santé, Middlechurch Home of Winnipeg, Prairie Crocus Manor, River Park Gardens, Hôpital Victoria, programmes administratifs de l’ORSW, services de santé communautaire de l’ORSW).

Interviewed candidates may be called upon to participate in a skills assessment.

On peut demander aux candidat(e)s qui sont convoqué(e)s à une entrevue de participer à une évaluation des compétences.

Any application received after the closing time will not be included in the competition.

Toute demande d’emploi et tout CV reçus après la date de tombée ne seront pas considérés dans le concours.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Nous serons heureux de recevoir les candidatures de personnes handicapées. Des accommodements peuvent être faits, à la demande, pendant le processus d’évaluation et de sélection.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Les employeurs du secteur de la santé du Manitoba, en partenariat avec la communauté autochtone, s'engagent à accroître la représentation des Autochtones à tous les niveaux de notre main-d'œuvre. Les candidates et candidats autochtones sont encouragés à postuler et à s'identifier volontairement comme étant d'origine autochtone dans leur lettre de motivation/candidature.