Health Information Registration Clerk

Winnipeg Regional Health Authority (WRHA); Winkler; On-site; CAD 42,000 - 62,000; Part time

Job summary

Southern Health-Santé Sud is seeking a Registration Clerk at Boundary Trails Health Centre in Winkler. Reporting to the Registration Services Coordinator, you will collect accurate information during patient registration in line with provincial registry best practices.

This in‑person position emphasizes exceptional customer service, confidentiality, and efficient reception duties. You will operate ADT systems, support Health Information Services, and communicate clearly with patients and staff

Qualifications

• Knowledgeable of the Personal Health Information Act (PHIA) and related healthcare legislation.
• Proficiency in Microsoft Office applications and email/Outlook.
• Accurate keyboarding/typing skills of 40 wpm.
• Demonstrated knowledge of electronic health records.
• Demonstrated attention to detail and accuracy.
• Ability to work in a fast-paced and changing environment.
• Approachable and welcoming demeanor.
• Demonstrated written and oral communication skills.
• Strong organizational, decision-making and problem solving skills.
• Demonstrated ability to exercise independent judgment.
• Ability to respect and promote a culturally diverse population.
• Proficiency of bilingual English/French may be required for designated positions.

Responsibilities

• Accurately collect information during patient registration.
• Provide exceptional customer service and professional reception services.
• Maintain confidentiality of all patient information.
• Operate ADT/electronic health record systems.
• Communicate effectively with patients and staff; follow PHIA guidelines.
• Travel to regional facilities as needed.
• Support Health Information Services with routine documentation and data entry.

Skills

PHIA knowledge

MS Office

Typing 40 wpm

EHR familiarity

Attention to detail

Communication

Organization

Independent judgment

Teamwork

Education

Grade 12

Medical Office Assistant Program

Medical Terminology course

Job description

Requisition ID: 410658

Position Number: 119-7119-T232-13

Posting End Date: September 16, 2026

Employer: Southern Health-Santé Sud

Site: Boundary Trails Health Centre

Union: CUPE

Department/Unit: Health Information Services

Work Location: Boundary Trails Health Centre

City: Winkler

Hiring Status: Temporary

FTE: 0.77

Employment arrangement: In Person

Daily hours worked: 7.75

Anticipated shift: Days; Nights; Weekends

Annual base hours: 2015

Anticipated Start Date – End Date: To be determined – 03/21/2027

Salary: As per CUPE Collective Agreement

Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.

Partnering with our communities, we provide safe, accessible and sustainable people-centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world.

Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you and your family.

Position Overview

Reporting to the Registration Services Coordinator, the Registration Clerk is responsible for the accurate and concise collection of information during the registration process adhering to the provincial client registry best practices. Ensuring exceptional customer service and professionalism are met, the Registration Clerk is responsible for the provision of effective and efficient communication and reception services. The incumbent performs duties in accordance with organizational values and Health Information Services objectives, policies and procedures. While maintaining confidentiality in all matters relating to clients, staff and the organization, the incumbent works co-operatively in a matrix structure to support the functions of Health Information Services.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• Recent experience in a patient reception/care area, specifically in registration of patients within an Admission/Discharge/Transfer (ADT) system preferred.


• Recent clerical and customer service experience.

Education (Degree/Diploma/Certificate)

• Grade 12 education or equivalent.


• Completion of a recognized Medical Office Assistant Program.


• Completion of a recognized Medical Terminology course.


• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Knowledgeable of the Personal Health Information Act (PHIA) and other healthcare related legislation.


• Proficiency in Microsoft Office applications and email/Outlook.


• Accurate keyboarding/typing skills of 40 wpm.


• Demonstrated knowledge of electronic health records.


• Demonstrated ability to provide a high level of attention to detail and accuracy.


• Demonstrated ability to work in a fast-paced and changing environment.


• Demonstrated approachable and welcoming demeanor.


• Demonstrated written and oral communication skills.


• Demonstrated organizational, decision-making and problem- solving skills.


• Demonstrated ability to display independent judgment.


• Demonstrated ability to respect and promote a culturally diverse population.


• Demonstrated ability to prioritize in a changing environment.


• Demonstrated ability to build and maintain professional working relationships.


• Demonstrated ability to work in a team as well as independently.


• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.


• Proficiency of both official languages is essential for target and designated bilingual positions.


• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.


• Good work and attendance record.


• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Health and physical ability to perform routine filing i.e., lifting, stretching, bending, walking while carrying multiple files.


• May be required work in seclusion.


• No hazardous or significantly unpleasant conditions.


• May work occasionally evenings and weekends as necessary.


• Will be required to travel to other regional facilities as the position duties may require.

This term position may end earlier as outlined in your collective agreement.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Southern Health-Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

Please include three work-related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance.

Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position.

Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.