Patient Recruitment Associate I

ICON; Burlington; Remote; CAD 45,000 - 60,000; Full time

Job summary

ICON is seeking a Patient Recruitment Associate to support clinical research initiatives. This 6-month remote role involves screening potential participants, managing patient databases, and improving recruitment outcomes. Ideal candidates will have a degree in a healthcare field and excellent communication skills, contributing to the success of patient recruitment efforts.

Benefits

Health insurance offerings

Flexible optional benefits

Global Employee Assistance Programme

Competitive retirement planning

Various annual leave entitlements

Qualifications

• Degree in a relevant healthcare field is essential.
• Experience in customer service, marketing, or sales is beneficial.
• Basic understanding of medical terminology is preferred.

Responsibilities

• Conduct screening of potential study participants.
• Maintain patient database and report recruitment outcomes.
• Communicate importance of research participation.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Attention to detail

Ability to multitask

Education

Bachelor's degree in healthcare, medical, or scientific field

Tools

Microsoft Office Suite

Job description

Patient Recruitment Associate - Canada (Remote)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We have an incredible opportunity for a Patient Recruitment Associate to join ICON’s Accellacare team, on a 6-month contract. The Patient Recruitment Associate is integral to support the growth and success of Accellacare as an organization. The Patient Recruitment Assistant will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

Location: Canada (Remote)

Contract Duration: 6 months

Hours: Full-Time, Monday through Friday

What you will be doing:

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your profile:

• Bachelors degree in a healthcare, medical, or scientific field
• Experience in customer service, marketing, and/or sales
• An interest in clinical research
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills
• Comfortability fielding inbound and outbound phone calls
• Ability to multitask
• Organizational skills with attention to detail
• Ability to work under pressure and with tight deadlines
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply