Patient Portal Coordinator

FirstHealth of the Carolinas, Inc.; Brantford; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Portal Coordinator to oversee and manage requests for access to the Patient Portal. This role is vital for ensuring timely and effective handling of portal requests, as well as educating users on its functionalities. The ideal candidate will have a strong background in health information management and technical experience, allowing them to troubleshoot issues efficiently. Join a team dedicated to enhancing patient access to vital information and improving overall user experience in a supportive environment.

Qualifications

• Associates degree in Health Information Management or equivalent experience.
• Four years of health information management or related technical experience.

Responsibilities

• Monitor Patient Portal requests and manage access effectively.
• Assist in troubleshooting issues and educate users on Portal usage.

Skills

Health Information Management

Technical Experience

PC Knowledge

Microsoft Office

Education

Associates Degree in Health Information Management

Associates Degree in Information Technology

Tools

Hospital Information System Software

HIM Applications

Job description

Overview

The Patient Portal Coordinator is responsible for monitoring Patient Portal (Portal) requests for access to the FirstHealth Patient Portal, including updating email addresses and sending invitations to join the Portal. They are also responsible for uploading historical records and/or appropriately releasing current reports to the Portal when requested. The Patient Portal Coordinator plays a critical role in ensuring portal requests are managed timely and effectively, as well as assisting in troubleshooting issues and educating end users on the use of the Portal. The Coordinator works closely with the Release of Information team to meet patient, provider, and customer needs for patient information.

Qualifications

The following qualifications or equivalents are the minimum requirements necessary to perform the essential functions of this job.

Education and formal training: Associates degree in Health Information Management, Information Technology, or a related field, or equivalent experience in the health information management field, including regulatory requirements governing access to Protected Health Information (PHI).

Work Experience: A skilled position requiring four (4) years of health information management or related technical experience to acquire the requisite knowledge and skills to perform the job efficiently. Candidate must have excellent PC knowledge and skills, including Windows, HIM applications, Microsoft Office, and hospital information system software. Previous experience as a data analyst, HIM support, or similar role is preferred.