Patient Navigator Lead

Sano Genetics; Golden Horseshoe; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a forward-thinking organization dedicated to accelerating personalized medicine. As the Patient Navigator Lead, you'll play a pivotal role in enhancing patient engagement and ensuring a seamless journey for participants. Your expertise in patient navigation will help shape the strategy and scale the team, while your strong interpersonal skills will foster trust and communication with participants. This remote role offers an exciting opportunity to contribute to life-saving treatments and improve healthcare experiences. If you're passionate about making a difference and have a background in healthcare navigation, we want to hear from you!

Qualifications

• Experience leading patient navigation in a health care setting.
• Strong interpersonal skills and empathy for participants.
• Exceptional organizational skills and clear communication.

Responsibilities

• Lead the Patient Navigation strategy and team.
• Act as the primary contact for participants throughout their journey.
• Implement best practices for participant experience.

Skills

Patient Navigation Experience

Interpersonal Skills

Organizational Skills

Customer Service Background

Process Improvement

Communication Skills

Job description

About Sano

Mission; what we do

• accelerating the world’s transition to personalised medicine
  

Purpose; why we do it

• to speed up development of life-saving treatments for those with limited options
  

Vision; where we’re going

• become the world’s best source of patient-in-the-loop genomic and health data for precision medicine development

You will lead the Patient Navigation Services at Sano, playing a key role in how patients engage with us throughout their journey. You will be responsible for developing and executing our Patient Navigation strategy, helping to shape, grow, and scale this role and team as we scale.

Headlines:

• Role -Patient Navigator Lead
• Salary - $70,000 - $90,000 pa
• Location -This is aremote US role, but please note that we’re only able to hire in the following US states:
  • Illinois, Massachusetts, Missouri, New Jersey, New York, North Carolina, Pennsylvania, Texas

What you'll be doing:

• Acting as the “face” of Sano for our participants.
• Replying to inbound participant inquiries, proactively identifying trends to feed into our product development lifecycle & wider automation plans.
• Proactively reaching out to participants to help them through the study screening process.
• Overseeing team scaling plans through a Patient Navigation lens, hiring for our international programs.
• Implementing and evolving best practices to ensure a great participant experience at every stage of the Sano journey.
• Engaging actively in meetings with external stakeholders including clients and partners.
• Leading Sano’s patient navigation strategy development and implementation.

This job is for you if you have:

• Experience leading patient navigation in a health care setting.
• Strong interpersonal skills and empathy for our participants, including the ability to build trust with participants via phone, email and text.
• A track record of redesigning or improving established patient navigation processes, to drive patient engagement and operational efficiency for scale.
• Exceptional organizational skills
• The ability to communicate clearly about complex topics.
• Experience working across multiple functions in a customer-facing role.
• A background working in customer services.
• An understanding of the importance of maintaining high privacy and security standards at all times.

Even better if you have:

• Training in HIPAA, CITI Human Subjects Training, and GCP.
• Lead patient navigation services at a digital health company previously.
• Grown the patient navigation function internationally in a prior role.

This role is unlikely to be a great match if:

• You are uncomfortable connecting one-on-one over the phone, text, and email.
• You have no prior experience in a relevant healthcare field.
• You are not a process and systems whiz.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

Hiring Process

1. Initial screening with Becca
2. 1st Interview withLindsey
3. 2nd Interview with wider team
4. ️ Founder Interview

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. All interviews at Sano take place virtually. Please let us know if we can help make a virtual interview run smoother for you.

Please note:

We can only accept applications from those eligible to live and work in the USA. We are unable to sponsor visas for this position.

Diversity, Equity, Inclusion and Belonging

Sano Genetics welcomes applications from all candidates regardless of age, disability, gender, gender identity, sexual orientation, race, religion, or marital/civil partnership status.

We're committed to creating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or other aspects of your identity. Inclusion isn't just an initiative at Sano. We strive to embed it not just into our values but throughout our entire culture.