Patient Liaison, Special Pregnancy Program - OFC

Sinai Health System; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Sinai Health System is seeking a detail-oriented Patient Liaison for the Special Pregnancy Program at Mount Sinai Hospital. This temporary full-time position involves managing referrals and ensuring effective communication among patients and care providers. The role requires a compassionate approach and offers the opportunity to work alongside a dedicated healthcare team, enhancing care for high-risk pregnancies.

Qualifications

• Completion of a University Degree or College Diploma in a Health Sciences related discipline.
• Previous experience in a customer service or client relations role.
• Experience in a healthcare or clinical office setting preferred.

Responsibilities

• Manage the referral process and ensure complete intake of patient information.
• Coordinate appointments across multiple specialties relevant to maternal and fetal care.
• Provide seamless care coordination for patients with complex pregnancy needs.

Skills

Communication

Compassionate Care

Problem Solving

Organization

Interpersonal Skills

Education

University Degree or College Diploma in Health Sciences

Tools

Electronic Medical Records (EMR)

Database Management

Excel

Job description

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Job Type

Temporary Full Time

1

Organizational Department

Sinai Health -> Mount Sinai Hospital -> Women's and Infants' Health, Special Pregnancy Program - Ontario Fetal Centre

Employee Group

Non Union

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

N/A

Salary Scale

Job Description

This is a Temporary Full Time Position for up to 9 months

Sinai Health is seeking a detail-oriented and compassionate Patient Liaison to join our dedicated team at the High-Risk Pregnancy Clinic. The Patient Liaison plays a key role in managing the referral process, ensuring timely and complete intake of patient information, and facilitating smooth communication between referring providers, patients, and our care team.

This role works closely with medical secretaries, triage nurses, and a wide range of specialists to provide seamless care coordination for patients with complex pregnancy needs.

About this team:

The Special Pregnancy Program (SPP) is comprised of the Ontario Fetal Centre (OFC) and the Medical Disorders of Pregnancy (MDP) clinics in the Women’s and Infants’ Program at Mount Sinai Hospital.

The OFC, based at Mount Sinai Hospital, and in partnership with The Hospital for Sick Children, is the first in Canada, and one of only a few centres worldwide, to offer a fully comprehensive range of fetal therapy.

The MDP program provides specialized high-risk pregnancy care for patients with pregnancy-related or pre-existing medical conditions.

Our physicians and staff consider patient care a team effort involving superior medical treatment and ground-breaking technology in an environment that emphasizes a compassionate, whole patient approach. Our devoted team of physicians is recognized nationally and internationally for their extensive clinical experience, outstanding academic credentials and research contributions, as well as for their success in caring for persons with high risk pregnancies.

In this role you will:

• Receive and review referrals from provider offices
• Ensure referral packages are complete, including all required supporting documentation
• Follow up with referring providers to collect missing information or clarify clinical details
• Contact patients to schedule initial and follow-up appointments
• Provide patients with appointment details, instructions, and information about specialty services
• Manage appointment changes, cancellations, and re-bookings in a timely and patient-centered manner
• Collaborate with triage nurses and medical secretaries to prioritize referrals and facilitate urgent bookings when necessary
• Coordinate appointments across multiple specialties (e.g., cardiology, endocrinology, genetics) relevant to maternal and fetal care
• Maintain accurate and up-to-date records of referral status and patient interactions
• Track and monitor incoming referrals to ensure timely processing
• Perform other duties consistent with the job classification, as required

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a University Degree or College Diploma in a Health Sciences related discipline
• Previous experience in a customer service or client relations role
  

Preferred

• Experience in a healthcare or clinical office setting
• Maternal-fetal medicine or OB/GYN experience
• Proficiency with electronic medical records (EMR) and scheduling systems
  

Skills and Knowledge

• Knowledge of medical terminology and referral workflows
• High level of maturity and ability to demonstrate compassionate care and communication
• High level of service excellence
• High level of communication both written and verbal
• Demonstrated problem solving and critical thinking
• Ability totake initiative
• Passionate about our patients and the field of high risk pregnancy
• Strong computer skills and ability to work within an electronic medical record
• Intermediate level of skill in Excel or database management
• Highly organized and understands and respects the importance of diversity and inclusion
• Sensitive to the ethical considerations associated with high risk pregnancies
• Demonstrated satisfactory work performance and attendance history
• Stronginterpersonal skills
• Excellentattention to detail
• Ability to work independently and collaboratively in a fast-paced environment

If this sounds like you and you feel ready to build your career within the Special Pregnancy Program, apply now and let us know why you’d be a great addition to our team.

Open Date

6/17/2025

Posting Deadline

7/1/2026

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail] .