Patient Journey Partner- Nephrology & Rheumatology

F. Hoffmann-La Roche AG; Toronto; On-site; CAD 137,000 - 180,000; Full time

Job summary

Roche Canada is seeking a Patient Journey Partner in Nephrology & Rheumatology (Ontario). Based in the Greater Toronto Area, you will act as the key liaison between stakeholders and Roche, building trust, forging strong relationships, and driving value for this therapeutic area.

You will collaborate with cross-functional teams, ensure appropriate use of Roche products, and implement an omnichannel engagement plan with Health Care Practitioners.

Qualifications

• University degree in scientific, economic, or business field.
• 5+ years' experience in life sciences or healthcare.
• Ability to travel up to 40% (overnight travel).
• Experience in stakeholder engagement and account management is a plus.
• relocation benefits are not available.

Responsibilities

• Act as the key liaison between stakeholders and Roche in Nephrology & Rheumatology.
• Foster trust, partnerships, and value-driven engagement with Health Care Practitioners.
• Collaborate with cross-functional colleagues to prioritize account activities.
• Implement an omnichannel approach to engage stakeholders with Roche offerings.
• Travel up to 40% to meet stakeholders and support strategy.

Skills

Stakeholder engagement

Relationship building

Cross-functional collaboration

Omnichannel engagement

Education

University degree in scientific, economic, or business field

Tools

Digital tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Patient Journey Partner - Nephrology & Rheumatology (Ontario)

Location: Candidates must be based in the Greater Toronto Area (GTA)

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche. At Roche, we're at the forefront of medical innovation, developing groundbreaking therapies that go beyond managing symptoms in immune‑mediated rheumatological and glomerular disease. We are committed to revolutionizing patient outcomes and advancing kidney health by integrating our global expertise in diagnostics with cutting‑edge treatments. We're dedicated to challenging the current state of Nephrology, which is why we're developing a broad portfolio for immunologically driven kidney diseases that takes us closer to a cure.

As a Patient Journey Partner in our Customer Engagement chapter, you will have the opportunity to influence and create meaningful connections with stakeholders by fostering a sense of trust and partnership and bringing value to this therapeutic area. Your curiosity and passion for networking will fuel your ability to understand the needs & priorities of our customers while enabling you to forge strong relationships and unlock new opportunities for collaboration and innovation. If you are a dedicated professional driven to challenge the status quo and make a tangible difference in the lives of patients, join us and help us shape the future of medicine.

The Opportunity

• You are acting as the key liaison between stakeholders and Roche, leveraging your influence to foster impactful relationships, trust, and collaboration within the Nephrology & Rheumatology team, thereby driving meaningful connections and use of Roche products.
• You are ensuring appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner.
• You are collaborating with cross‑functional colleagues to prioritize and plan account activities based on team priorities.
• You are partnering across functions to address stakeholder needs, prioritize solutions, and evaluate progress.
• You are implementing an omnichannel approach to engage stakeholders with Roche's offerings.
• You are participating in a peer‑to‑peer coaching and mentorship model within self‑organizing teams.
• You are embracing self‑directed learning and experiential growth as part of the working culture.

Who you are

• You possess a University degree in scientific, economic, or business field and you bring 5+ years' of experience in life sciences or healthcare sector.
• You have the ability to build strong relationships with external stakeholders and deliver tailored solutions.
• You demonstrate an understanding of fast‑paced, competitive market dynamics and the Canadian healthcare system.
• You prove expertise in stakeholder engagement and partnering, and are comfortable leveraging digital tools for improved stakeholder experience.
• You have the ability to travel 40% depending on the business need (Overnight travel - frequent).
• Preferred: You hold an advanced degree and experience Rheumatology & Nephrology is a great asset.
• You have 2+ years experience in pharmaceutical sales or account management experience.
• Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job‑related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann‑La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.