Patient Journey Partner- Nephrology & Rheumatology

Roche Holding AG; Mississauga; On-site; CAD 137,000 - 180,000; Full time

Job summary

Roche Holding AG seeks a Patient Journey Partner in the Greater Toronto Area to influence Nephrology & Rheumatology stakeholder engagement and drive collaborative opportunities. This role focuses on ensuring informed product use, cross-functional planning, and building trusted partnerships to improve patient outcomes.

You will engage Health Care Practitioners, balance benefits/risks of Roche therapies, and work across teams to prioritize activity while embracing omnichannel strategies and

Qualifications

• University degree in scientific, economic, or business field.
• 5+ years' experience in life sciences or healthcare sector.
• Ability to build strong relationships with external stakeholders.
• Understanding of Canadian healthcare system dynamics.
• Comfort using digital tools for stakeholder engagement.
• Willingness to travel up to 40% (overnight travel).

Responsibilities

• Act as key liaison between stakeholders and Roche to build trust and collaboration.
• Ensure appropriate use of Roche products and clearly communicate benefits/risks to HC practitioners.
• Collaborate with cross-functional teams to plan account activities.
• Partner across functions to address stakeholder needs and prioritise solutions.
• Implement an omnichannel approach to stakeholder engagement.
• Participate in peer‑to‑peer coaching and foster self‑directed learning.
• Travel up to 40% based on business needs.

Skills

Stakeholder engagement

Relationship building

Life sciences experience

Canadian healthcare knowledge

Digital tools proficiency

Education

University degree in scientific/economic/business field

Advanced degree (preferred)

Tools

CRM software

Microsoft Office

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Patient Journey Partner - Nephrology & Rheumatology (Ontario)

Location: Candidates must be based in the Greater Toronto Area (GTA)

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

At Roche, we're at the forefront of medical innovation, developing groundbreaking therapies that go beyond managing symptoms in immune-mediated rheumatological and glomerular disease. We are committed to revolutionizing patient outcomes and advancing kidney health by integrating our global expertise in diagnostics with cutting‑edge treatments. We're dedicated to challenging the current state of Nephrology, which is why we're developing a broad portfolio for immunologically driven kidney diseases that takes us closer to a cure.

As a Patient Journey Partner in our Customer Engagement chapter, you will have the opportunity to influence and create meaningful connections with stakeholders by fostering a sense of trust and partnership and bringing value to this therapeutic area. Your curiosity and passion for networking will fuel your ability to understand the needs & priorities of our customers while enabling you to forge strong relationships and unlock new opportunities for collaboration and innovation.

If you are a dedicated professional driven to challenge the status quo and make a tangible difference in the lives of patients, join us and help us shape the future of medicine.

The Opportunity:

• You are acting as the key liaison between stakeholders and Roche, leveraging your influence to foster impactful relationships, trust, and collaboration within the Nephrology & Rheumatology team, thereby driving meaningful connections and use of Roche products.
• You are ensuring appropriate use of Roche's products, sharing benefits and risks with Health Care Practitioners in a truthful and balanced manner.
• You are collaborating with cross-functional colleagues to prioritize and plan account activities based on team priorities.
• You are partnering across functions to address stakeholder needs, prioritize solutions, and evaluate progress.
• You are implementing an omnichannel approach to engage stakeholders with Roche's offerings.
• You are participating in a peer‑to‑peer coaching and mentorship model within self‑organizing teams.
• You are embracing self‑directed learning and experiential growth as part of the working culture.

Who you are:

• You possess a University degree in scientific, economic, or business field and you bring 5+ years' of experience in life sciences or healthcare sector.
• You have the ability to build strong relationships with external stakeholders and deliver tailored solutions.
• You demonstrate an understanding of fast-paced, competitive market dynamics and the Canadian healthcare system.
• You prove expertise in stakeholder engagement and partnering, and are comfortable leveraging digital tools for improved stakeholder experience.
• You have the ability to travel 40% depending on the business need (Overnight travel - frequent).

Preferred:

• You hold an advanced degree and experience Rheumatology & Nephrology is a great asset.
• You have 2+ years experience in pharmaceutical sales or account management experience.

• Relocation benefits are not available for this posting.

The expected salary range for this position based on the primary location of Mississauga is 136,936.00 and 179,728.50 of hiring range. Actual pay will be determined based on experience, qualifications, and other job‑related factors as determined by the company.

We use artificial intelligence to screen, assess or select applicants for this role.

This posting is for an existing vacancy at Hoffmann‑La Roche Ltd.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.