Patient Intake Specialist - Montreal

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Patient Intake Specialist (Call Center) – Full-Time | Montreal, QC
Make a real impact in mental health care.

Are you a great communicator with a compassionate heart? Do you thrive on meaningful conversations and want to help others take the first step toward healing?

At Greenbrook, we’re not just another call center—we’re the first voice of hope for people struggling with depression and other mental health disorders. We're currently looking for a full-time Patient Intake Specialist to join our Montreal team and help guide new patients toward life-changing treatment.

What You’ll Be Doing:

• Engage with prospective patients by phone and online inquiries
• Educate callers on our non-invasive TMS treatment options
• Schedule and reschedule appointments
• Pre-screen patients for insurance coverage
• Manage leads, perform data entry, and follow up with potential patients
• Maintain a high level of empathy and professionalism at all times

Schedule & Availability:

• Full-time role (5 shifts/week)
• 12:30 PM – 9:00 PM for at least 3 shifts per week M-F
• Two Saturday shifts/month (9:00 AM – 5:00 PM), with a weekday off in exchange
• $19/hour base pay + monthly performance incentives
• Full benefits package including 401(k) with company match
• Paid time off and a supportive team environment

You’ll Thrive in This Role If You:

• Have a high school diploma or GED
• Bring 2+ years of customer service or call center experience
• Are a great listener and communicator (English fluency required, conversational Spanish a plus)
• Are organized, reliable, and tech-savvy (Outlook, Microsoft Word, CRM tools)
• Have a strong attention to detail and a genuine desire to help others

Bonus Points For:

• Experience in patient scheduling or clinical interviewing
• Familiarity with insurance processes or marketplace plans
• Spanish fluency
• The ability to build rapport quickly and make thoughtful decisions on the fly

What Sets You Apart:

• You're passionate about mental health and helping others
• You have a positive attitude and strong sense of accountability
• You care deeply about people and aren’t afraid of tough conversations
• You’re calm under pressure, even on a busy phone line
• You believe in making a real difference, one conversation at a time

Who we are:

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.