Patient Intake Coordinator - INVIVA 12 Month Contract

McKesson; Mississauga; On-site; CAD 50,000 - 67,000; Full time

Job summary

McKesson Canada, through INVIVA, is seeking a detail-oriented Patient Intake Coordinator to support infusion and injection therapy services across Canada. You will manage patient referrals, process medical documentation, and coordinate with healthcare providers and internal teams to ensure a positive patient experience.

With a minimum of 2 years in patient or healthcare administration, you will help maintain service levels, manage scheduling, and uphold privacy and quality standards.

Qualifications

• High school diploma plus relevant experience, or an equivalent combination of education and experience.
• Minimum 2 years of customer service, patient service, healthcare administration, coordination, or related experience.
• Experience managing high-volume requests, administrative tasks, or client interactions.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong verbal and written communication skills in English and French.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Process and manage new patient referrals, enrollments, renewals, and intake requests within established service standards.
• Review, verify, and maintain accurate patient records and documentation within scheduling and patient management systems.
• Coordinate referral information with internal teams, healthcare providers, pharmacies, and patient support programs.
• Process physician order updates, treatment changes, and other patient care documentation.
• Track and update appointment outcomes, post-visit reports, and adverse event documentation.
• Follow up on missing or incomplete patient information and escalation outstanding issues when required.
• Support patient scheduling activities and appointment coordination as needed.
• Ensure compliance with service level agreements (SLAs), privacy requirements, and quality standards.
• Assist with administrative activities, process improvements, and cross-functional team support.
• Participate in meetings and represent the Intake team as a subject matter expert when required.

Skills

Customer service

Healthcare admin

Coordination

Bilingual EN/FR

Education

High school diploma

Post-secondary education

Tools

Microsoft Office

Salesforce

CRM systems

Patient management systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About The Role

INVIVA, a McKesson Canada company, is seeking a detail-oriented Patient Intake Coordinator to support the coordination of infusion and injection therapy services for patients across Canada. In this role, you will manage patient referrals, process medical documentation, coordinate with healthcare providers and internal teams, and help ensure an exceptional patient experience. You will play a critical role in maintaining service levels, supporting patient care programs, and ensuring the accuracy and confidentiality of patient information.

What You'll Do

• Process and manage new patient referrals, enrollments, renewals, and intake requests within established service standards.
• Review, verify, and maintain accurate patient records and documentation within scheduling and patient management systems.
• Coordinate referral information with internal teams, healthcare providers, pharmacies, and patient support programs.
• Process physician order updates, treatment changes, and other patient care documentation.
• Track and update appointment outcomes, post-visit reports, and adverse event documentation.
• Follow up on missing or incomplete patient information and escalation outstanding issues when required.
• Support patient scheduling activities and appointment coordination as needed.
• Ensure compliance with service level agreements (SLAs), privacy requirements, and quality standards.
• Assist with administrative activities, process improvements, and cross-functional team support.
• Participate in meetings and represent the Intake team as a subject matter expert when required.

Basic Requirements

• High school diploma plus relevant experience, or an equivalent combination of education and experience.
• Minimum 2 years of customer service, patient service, healthcare administration, coordination, or related experience.
• Experience managing high-volume requests, administrative tasks, or client interactions.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail with the ability to accurately manage documentation and records.
• Strong verbal and written communication skills in English and French.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Preferred Skills & Experience

• Post-secondary education in healthcare administration, business administration, customer service, or a related field.
• Experience supporting patient support programs, specialty healthcare, infusion services, or healthcare coordination.
• Experience working with referrals, patient intake processes, or medical scheduling.
• Knowledge of medical terminology or healthcare documentation practices.
• Experience using Salesforce, CRM systems, or patient management systems.
• Experience working with healthcare professionals, pharmacies, or patient assistance programs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.