Patient Flow Nurse (BC Licensed Required)

Teladoc Health, Inc.; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading virtual healthcare provider is seeking a Patient Flow Nurse to coordinate virtual healthcare services. This fully remote role requires a nursing degree, bilingualism, and strong organizational skills. As the nurse, you'll manage patient scheduling, maintain medical records, and collaborate with healthcare teams to ensure quality care. This position offers flexible work hours, contributing to the transformation of healthcare delivery.

Qualifications

• Registered Nurse in good standing with the governing College.
• Experience in healthcare coordination and scheduling.
• Knowledge of healthcare compliance and patient privacy regulations.

Responsibilities

• Coordinate and oversee the scheduling of virtual appointments.
• Ensure accurate documentation of medical records.
• Collaborate with healthcare providers for continuity of care.

Skills

Bilingual in French and English

Competence in CTAS

Organizational skills

Communication skills

Ability to work independently

Education

Bachelor's degree in nursing or equivalent experience

Current CTAS certification

Tools

Electronic Health Record (EHR) systems

Virtual care platforms

Job description

Patient Flow Nurse (BC Licensed Required)

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This is a 100% remote position with full flexibility to work from home.

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries, serving over 51 million members globally, with a mission to empower all people to live their healthiest lives by transforming the healthcare experience. Leveraging digital technology, we provide whole-person care spanning wellness, prevention, acute, and complex healthcare needs. Our Canadian team has doubled in size over the last two years, and we expect continued rapid growth as we transcend the landscape of future healthcare.

Position Summary

The Patient Flow Nurse (Registered Nurse) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This involves coordinating scheduling, triaging, and follow-up processes to ensure patients receive timely, high-quality virtual care. The nurse will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to patient satisfaction. The role requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure appropriate and timely care based on medical needs.

Role and Responsibilities

1. Scheduling and Visit Triage:
   • Coordinate and oversee the scheduling of virtual appointments, aligning with provider availability and patient preferences.
   • Determine the urgency of healthcare needs and prioritize appointments accordingly.
   • Prioritize patients between sites, making informed decisions about the appropriate level of care.
   • Collaborate with healthcare providers to optimize virtual care schedules and ensure efficient utilization.
   • Communicate patient-specific information and instructions to providers before appointments.
2. Documentation and Data Entry:
   • Ensure accurate and up-to-date medical records, including appointment details and virtual visit outcomes.
   • Generate and share virtual care reports with relevant stakeholders as needed.
   • Follow up and coordinate lab results, ensuring timely communication of results and critical lab findings.
   • Collaborate with healthcare team members to ensure continuity of care during transitions between virtual and in-person services.

Skill Requirements / Preferences

• Bilingual in French and English is required.
• Bachelor's degree in nursing or equivalent experience, and in good standing with the governing College.
• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM); Nurses Association of New Brunswick (NANB) is a plus.
• Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment.
• Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018).
• Experience in healthcare coordination, scheduling, and administration.
• Current CTAS certification with over 5 years of experience; virtual work experience is an asset.
• Familiarity with electronic health record (EHR) systems and virtual care platforms.
• Additional certifications such as ACLS and Telephone Triage Nursing are preferred.
• Strong organizational, time-management, and communication skills.
• Ability to work independently and as part of a team, with attention to detail and confidentiality.
• Knowledge of healthcare compliance and patient privacy regulations.
• Multiple provincial nursing licenses are an asset.

Additional Information

This role requires full flexibility, including availability from Monday to Sunday, with various shifts (day, evening, night, weekends) as scheduled.

Join Teladoc Health in transforming healthcare and making a tangible difference in people's lives. We value diversity and are committed to an inclusive environment. If accommodations are needed during the recruitment process, please contact us at [e-mail].

Employment Details:

• Seniority level: Associate
• Employment type: Full-time
• Industry: Hospitals and Healthcare

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