Patient Flow Nurse (BC License Required)

Teladoc Health; Electoral Area A; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in virtual care is seeking a Patient Flow Nurse to manage and coordinate virtual healthcare services. This remote role requires strong clinical judgment and communication skills to enhance patient care and satisfaction. The ideal candidate will have a Bachelor's degree in nursing, current registration with the BCCNM, and experience in healthcare coordination. Flexibility for various shifts is essential as the role supports patients across multiple time zones.

Qualifications

• Current practicing registration with BCCNM required.
• Experience in healthcare coordination and scheduling.
• CTAS certification with over 5 years' experience.

Responsibilities

• Coordinate scheduling of virtual appointments and triage patient needs.
• Ensure accurate documentation and follow up on lab results.
• Collaborate with healthcare providers for continuity of care.

Skills

Communication

Organizational Skills

Time Management

Empathy

Education

Bachelor's degree in nursing

Tools

Electronic Health Record (EHR) systems

Job description

This is a 100% remote position - the full flexibility to work from home!

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Leveraging digital technology, we provide whole-person care that spans every stage in a person's health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to continue rapidly as we innovate in the future of healthcare.

Position Summary

The Patient Flow Nurse (Registered Nurse role) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling, triaging, and follow-up processes to ensure patients receive timely and high-quality virtual care. The coordinator will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure that patients receive appropriate and timely care based on their medical needs.

Role and Responsibilities

1. Scheduling and Visit Triage:

• Coordinate and oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences.
• Coordinate the flow of patients to determine the urgency of their healthcare needs and appropriately prioritize appointments/visits.
• Prioritize patients between sites, making informed decisions regarding the appropriate level of care.
• Collaborate with healthcare providers to optimize virtual care schedules and ensure efficient utilization of their time and skills.
• Communicate patient-specific information and instructions to providers before virtual appointments.

Documentation and Data Entry:

• Oversee accurate and up-to-date medical records, ensuring relevant patient information, appointment details, and outcomes of virtual visits are documented.
• Generate and share virtual care reports with relevant stakeholders as needed.
• Follow up and coordinate lab results, ensuring patient results are communicated per relevant processes, including critical lab results.
• Collaborate with healthcare team members to ensure continuity of care for patients transitioning between virtual and in-person services.

Skill Requirements / Preferences

• Bachelor's degree in nursing or equivalent work experience, and in good standing with the governing College.
• Must have current practicing registration and be in good standing as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM); Nurses Association of New Brunswick (NANB) is a plus.
• Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment.
• Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018).
• Experience in healthcare coordination, scheduling, and administration.
• Current CTAS certification with over 5 years' experience; previous virtual work experience is an asset.
• Familiarity with electronic health record (EHR) systems.
• Previous exposure to telemedicine or virtual care services.
• Additional certifications: ACLS, Telephone Triage Nursing Certification preferred.
• Strong organizational and time-management skills to manage virtual appointment schedules effectively.
• Excellent communication skills for interacting with patients, healthcare providers, and staff.
• Familiarity with virtual care platforms and basic technical troubleshooting.
• Knowledge of medical terminology and healthcare processes.
• Ability to work independently and as part of a healthcare team.
• Attention to detail and accuracy in maintaining patient records and documentation.
• Empathy and compassion in dealing with patients' concerns and needs.
• Understanding of healthcare compliance and patient privacy regulations.
• Multiple provincial nursing licenses are an asset.
• Excellent written, verbal, and documentation skills.
• Strong organizational skills and ability to multitask with ease.
• Quality-driven with a focus on customer service.

This role requires full flexibility for availability between Monday to Sunday, including day, evening, night, and weekend shifts, as scheduled by management.

Join Teladoc Health in transforming healthcare and making a difference in people's lives worldwide.