Patient Flow Navigator, Part Time

Georgian Bay General Hospital; Midland; On-site; CAD 87,000 - 110,000; Full time

Benefits offered by this job

HOOPP pension

Education fund

Career development

Employee Assistance Program

Interview stipend

Student loan forgiveness info

Job summary

Georgian Bay General Hospital (GBGH) is seeking a nursing leader to identify and address care processes that affect patient flow from admission to discharge, acting as a resource and role model for clinical staff. You will work with care teams to provide leadership aligned with GBGH's mission and values.

You will coordinate patient navigation, optimize ED wait times, support discharge planning, and contribute to continuous quality improvement.

Qualifications

• Registered Nurse with current certificate of registration in good standing with the College of Nurses of Ontario.
• Bachelor’s Degree or Health Care degree an asset.
• Five (5) years current acute care nursing experience, assessment skills and demonstrated clinical proficiency in all aspects of nursing required.
• Proven success in coordination of patient plan of care and related activities in the presence of conflicting information and proven priorities; demonstrated ability in conflict management and resolution, required
• Discharge planning experience required
• Quality improvement experience preferred; Knowledge and able to utilize outcome measures
• Demonstrated ability to set priorities and effectively resolve challenging situations that involve multiple stakeholders, patients and families
• Excellent interpersonal and leadership skills required, with a high level of verbal and written communication skills
• Effective mediation/negotiation skills combined with the ability to work in collaboration with all members of the health care team both internally and externally across the continuum of care
• Ability to be self-directed and thrive in a dynamic environment
• Excellent clinical, decision making and critical thinking skills
• Ability to adapt to change in a fast-paced working environment
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles
• Commitment to GBGH Values and Purpose Statement
• As a partially designated French speaking organization, French verbal and written communication skills are considered an asset in this position

Responsibilities

• In collaboration with the health care team, conduct patient navigation activities to meet or exceed Georgian Bay General Hospital target ED Wait Times, facilitate and coordinate consultations, treatments, tests, procedures and address any delays or interruptions.
• Review all potential ALC patients and in conjunction with CCAC and the interdisciplinary team identifies strategies to avoid ALC designation.
• Coordinate navigation activities and information handover with the team to ensure optimal hospital wide patient flow minimizing admission, discharge and transfer peaks and pressures and departmental functional processes.
• Facilitate interdepartmental, inter-hospital and interprofessional communication amongst the team and with patients and families.
• Support documentation, monitoring and communication.
• Participate actively in continuous quality improvement initiatives.

Skills

Registered Nurse

Leadership

Discharge planning

Communication

Conflict management

Critical thinking

Education

Bachelor’s degree

Health Care degree

Job description

JOIN US IN MAKING EXCELLENT CARE PERSONAL!

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff.

THE OPPORTUNITY

This individual identifies and addresses care processes and /or other issues impeding the flow of patient care from admission to discharge destination and ensures the provision of safe, quality care and safe transitions for patients at GBGH. These individuals act as a resource and role model for all clinical staff and works collaboratively with the care teams to provide leadership congruent with the vision, mission, values and strategic objectives of the hospital.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• In collaboration with the health care team, conduct patient navigation activities to meet or exceed Georgian Bay General Hospital target ED Wait Times, facilitate and coordinate consultations, treatments, tests, procedures and address any delays or interruptions.
• Review all potential ALC patients and in conjunction with CCAC and the interdisciplinary team identifies strategies to avoid ALC designation.
• Coordinate navigation activities and information handover with the team to ensure optimal hospital wide patient flow minimizing admission, discharge and transfer peaks and pressures and departmental functional processes.
• Facilitate interdepartmental, inter-hospital and interprofessional communication amongst the team and with patients and families.
• Support documentation, monitoring and communication.
• Participate actively in continuous quality improvement initiatives.

QUALIFICATIONS & EXPERIENCE

• Registered Nurse with current certificate of registration in good standing with the College of Nurses of Ontario
• Bachelor’s Degree or Health Care degree an asset
• Five (5) years current acute care nursing experience, assessment skills and demonstrated clinical proficiency in all aspects of nursing required.
• Proven success in coordination of patient plan of care and related activities in the presence of conflicting information and proven priorities; demonstrated ability in conflict management and resolution, required
• Discharge planning experience required
• Quality improvement experience preferred; Knowledge and able to utilize outcome measures
• Demonstrated ability to set priorities and effectively resolve challenging situations that involve multiple stakeholders, patients and families
• Excellent interpersonal and leadership skills required, with a high level of verbal and written communication skills
• Effective mediation/negotiation skills combined with the ability to work in collaboration with all members of the health care team both internally and externally across the continuum of care
• Ability to be self-directed and thrive in a dynamic environment
• Excellent clinical, decision making and critical thinking skills
• Ability to adapt to change in a fast-paced working environment
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles
• Commitment to GBGH Values and Purpose Statement
• As a partially designated French speaking organization, French verbal and written communication skills are considered an asset in this position

HEALTH, SAFETY & WELLNESS

Your wellness is a top priority to us at GBGH. We offer Interest Free Wellness Loans, Wellness Breaks on your unit and support from the Joint Health and Safety Committee and the Wellness Committee.

COMPENSATION

When you choose to be a part of GBGH, you're choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• Hourly rate of pay $42.23 - $60.52, up to an additional 14% in lieu of benefits and 6% in lieu of vacation to start
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
• Education Fund Opportunities, Career Development and Education Sessions
• Access to Employee and Family Assistance Program
• The successful applicant will be compensated for their time in the interview (up to 1 hour)
• An added perk of choosing to work at GBGH is that you may be eligible to receive student loan forgiveness! Please visit canada.ca/en/employment-social-development/services/education/student-loan-forgiveness/eligibility.html for more information.

HOURS OF WORK

Part Time. Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements and as per the ONA collective agreement.

THE HOSPITAL

Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as an anchor of our vibrant community.

With an annual budget of approximately $90 million, a robust staff of over 800 professionals, and a network of over 150 professional staff, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 40,000 sq ft expansion off our emergency department to offer comprehensive mental health services and planning for a new state-of-the-art hospital facility at our current site. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.