Patient Flow Coordinator (TFT 1.0 FTE)

The Royal; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian healthcare provider is seeking a Patient Flow Coordinator to manage and coordinate patient movement within their forensic units. The ideal candidate will possess strong organizational skills and experience in health system navigation, preferably within mental health or forensic settings. Responsibilities include ensuring timely admissions, maintaining records, and optimizing patient flow, all while complying with health and safety regulations.

Qualifications

• 3+ years of experience in patient flow coordination or clinical operations.
• Experience in forensic, mental health, or correctional settings preferred.
• Familiarity with legal frameworks related to forensic patient care.

Responsibilities

• Manage and coordinate patient movement across treatment units.
• Ensure intake processes align with legal and clinical requirements.
• Act as liaison with correctional services and clinical leadership.

Skills

Organizational skills

Time management

Communication skills

Collaborative problem-solving

Bilingual English/French

Education

Undergraduate degree in Health Administration, Nursing, or related field

Job description

Position Information

Posting Number: ROM25-268E Title: Patient Flow Coordinator (TFT 1.0 FTE) Position Status: Temporary Full-time Contract End Date: 09/07/2026 FTE: 1.0 Job Schedule: Days Department: Forensic Psychiatry Union: Non-union Site: Royal Ottawa Mental Health Centre Number of Vacancies: 1

About The Royal

As one of Canada’s foremost mental health care and academic health science centers, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Reporting to the Director of Patient Care, The Patient Flow Coordinator is responsible for managing and coordinating patient movement across the Ottawa and Brockville Forensic Treatment Units (FTUs). The role support timely, safe, and coordinated transitions into, within, and out of the Integrated Forensic Program.

Responsibilities

• Coordinate patient flow into the FTUs from external sources, including courts, correctional institutions, and community-based re-admissions.
• Ensure all intake processes are aligned with legal, operational, and clinical requirements.
• Act as a liaison with correctional services, legal authorities, and clinical leadership to facilitate timely admissions.
• Maintain accurate records related to referrals, admissions, discharges, and transfers.
• Monitor system metrics to identify trends or areas requiring intervention.
• Prepare data summaries or dashboards for operational decision-making and reporting purposes.
• Maintain up-to-date awareness of bed availability, service demands, and clinical capacity.
• Align patient discharges with upcoming admissions to optimize system flow.
• Coordinate with receiving programs or services to ensure smooth patient transitions.
• Maintain a centralized and current waitlist for the FTUs.
• Track referrals, prioritize based on risk, acuity, legal status, and wait time.
• Identify delays or systemic issues impacting patient movement, including ALC (Alternate Level of Care) concerns.
• Escalate unresolved issues to operational or physician leadership for resolution.
• Serve as the central coordination point for patient flow issues within the forensic program.
• Communicate with clinical teams, legal and correctional partners, and operational leaders on flow-related matters.
• Participate in program planning and flow optimization initiatives.
• Work in a manner that complies with staff and patient/client safety practices, policies and procedures of The Royal.
• Ensure a work environment that is conducive to the Royal’s Anti-Racism, Harassment, Discrimination-Free Workplace and work safety policies and practices.
• Demonstrate commitment to health equity, values diversity and contributes to an inclusive working environment.
• Support the department/unit by performing other duties as necessary to uphold organizational standards and contribute to both clinical and administrative functions, where applicable.
  
  

Qualifications

• Undergraduate degree or Post-Secondary Education in Health Administration, Nursing, Social work or related health or human services field. Equivalent experience in a similar coordinator role may be considered.
• Minimum 3 years’ experience in patient flow coordination, health system navigation, or clinical operations.
• Experience within forensic, mental health, or correctional settings is strongly preferred.
• Familiarity with legal frameworks and procedures related to forensic patient care is an asset.
• Strong organizational and time management skills required for tracking multiple admissions, discharges, and transfers across two campuses, while maintaining up-to-date flow and waitlist data.
• Excellent verbal and written communication skills Ability to manage competing priorities in a complex environment that are Critical for balancing real-time flow issues, urgent legal admissions, and system bottlenecks in a dynamic forensic setting.
• Skilled in collaborative problem-solving and cross-functional coordination.
• English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.
  
  

Additional Information

• All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
• Please apply by clicking on the Apply button below.
• The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
• All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
• The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.