Patient Flow Coordinator

Universityhealthnetwork; Toronto; On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

HOOPP pension

Transit access

Flexible work environment

Development opportunities

Employee discounts

Job summary

University Health Network (UHN) is seeking a Patient Flow Coordinator for the Princess Margaret Cancer Centre's Outpatient Clinics. The role covers end-to-end patient flow from registration to follow-up, with duties including transcription, appointment scheduling, chart retrieval, and cross-functional duties.

The position supports the Ocular Oncology clinic initially. Ideal candidates have Grade XII, health-care experience, proficiency with UHN systems, and strong communication and

Qualifications

• Completion of Grade XII or recognized equivalent.
• Medical terminology course(s) is an asset.
• Minimum of one (1) year related work experience.
• Previous experience in a health care environment is strongly preferred.
• Experience with UHN Clinical Desktop applications or similar ADT systems is preferred.
• Proficiency with computer software, especially Microsoft Office.
• Commitment to client service and satisfaction.
• Excellent interpersonal, listening, and communication skills.
• Strong organizational, time management and problem-solving skills.
• Ability to work calmly in a high-pressured environment and maintain confidentiality.

Responsibilities

• Handle patient flow from registration to follow-up appointments in outpatient clinics.
• Transcribe physician orders and schedule tests, answer patient inquiries, and manage high-volume calls.
• Coordinate and facilitate efficient patient movement through visit stages.
• Communicate with internal and external parties by phone or in person.
• Manage appointment scheduling, retrieve charts, prepare daily clinic lists, and update information in the computer system.
• Perform cross-functional duties as assigned and support clinical operations as needed.
• Initial assignment in the Ocular Oncology clinic.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Confidentiality

Teamwork

Customer service

Judgment/decision making

Education

Grade XII or equivalent

Medical terminology course

Tools

Health Records/ADT systems

UHN Clinical Desktop applications

Microsoft Office

Job description

Union: NOWU

Number of Vacancies: 1

Replacement or New: Replacement

Site: Princess Margaret Cancer Centre

Department: Outpatient Clinics - Float - (GI/GU/Thoracic/Sarcoma/CNS/Ocular POD)

Reports to: Nurse Manager

Salary: $28.10 - $29.84 per hour (start rate non-negotiable)

Hours: 37.5 hours per week

Shifts: Variable as required 8:30 a.m. to 4:30 p.m., 8:45 a.m. to 4:45 p.m., or 9:00 a.m. to 5:00 p.m.

Status: Temporary Full time- (Up to 6 months contract)

Closing Date: October 22, 2026

Position Summary:

The Princess Margaret Cancer Centre has 12 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.

Duties:

• As a member of the Outpatient Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.
• Transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit
• Communicates effectively in person or by telephone with internal and external parties
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
• Performs cross-functional duties, as assigned or requested
• Performs other duties consistent with the job classification, as required.
• Initial assignment in the Ocular Oncology clinic

Qualifications:

• Completion of Grade XII or recognized equivalent
• Completion of a medical terminology course(s) is an asset
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment is strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem-solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Why join UHN?

• In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.