Patient Flow & Access Clerk - Command Centre

SJH St. Joseph's Healthcare Hamilton; Charlton and Dack; On-site; CAD 43,000 - 46,000; Part time

Job summary

St. Joseph's Healthcare Hamilton is seeking a Patient Flow & Access Clerk at Charlton Campus to support bed assignment, patient flow, and ADT duties.

This temporary, part-time role (15 months) involves day and night shifts and the ability to coordinate with multiple stakeholders across the hospital. You will work with the Patient Flow Manager to optimize bed utilization, maintain wait lists, and coordinate repatriation when needed.

Qualifications

• Two-year college diploma in Office Administration.
• Medical Terminology certificate required.
• Minimum two years in a hospital environment with RADT procedures.
• Experience with bed booking is preferred.
• Typing, MS Word and MS Excel skills are required.
• Proficiency with networked ADT and patient scheduling systems.

Responsibilities

• Assign patients to inpatient beds and manage bed availability.
• Monitor patient flow and maintain the community wait list.
• Coordinate with Unit Communications Clerks, nurses and managers.
• Provide ADT functions and maintain the bed board for the org.
• Lead multidisciplinary meetings and ensure accurate data entry.

Skills

Multitasking

Customer service

Interpersonal skills

Communication

Problem solving

Education

Two-year College Diploma in Office Administration

Medical Terminology certificate

Tools

STAR scheduling system

PHS patient scheduling

Windows OS & email

Job description

Position Details

Job Number: JR02575

Department: Operational Command Center

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Temporary (Fixed Term), Part time

Contract Duration: (If applicable) 15 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $31.03 - $33.69

Schedule Work Days: Monday to Sunday

Time of Day: Days, Nights

Shift: Hours -12, Hours - 6.5

Shift Start: (If applicable) AM 07:00, AM 09:00, PM 19:00

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates Opening Date: 2026-10-27 Closing Date: 2026-11-03

Job Description Position Summary

The Patient Flow & Access Clerk is responsible for all aspects of assigning patients to inpatient beds. This position is central to the efficient flow of patients and is a fundamental element of the operations of the hospital. The Patient Flow and Access Clerk works directly with the Patient Flow Manager and after-hours supervisors to optimize patient flow and ensure efficient utilization of acute care beds at St. Joseph's Healthcare Hamilton. This position monitors patient flow triggers maintains the community wait list and tracks and arranges for repatriation. The Patient Flow and Access Clerk provides ADT functions and maintains the corporate bed board for the organization providing a central resource for internal and external customers. This position interacts with a wide range of stakeholders including Unit Communications Clerks Charge Nurses Managers Physicians and community partners.

Qualifications

• -Two-year College Diploma in Office Administration
• - Health Services required.
• -Medical Terminology certificate required.
• -Minimum two years working in a hospital environment and familiarity with Registration Admission Discharge and Transfer (RADT) procedures required.
• -Recent related experience working in Bed Booking preferred.
• -Intermediate skill level medical terminology required.
• -Intermediate skill level typing required.
• -Intermediate skill level in MSWord and MSExcel required.
• -Clerical testing may be required as part of the selection process.
• -Demonstrated computer proficiency in Windows e-mail internet data entry and hospital patient processing systems required; experience using STAR preferred.
• -Demonstrated proficiency in use of networked patient scheduling systems required; experience using PHS preferred.
• -Demonstrated competency working with a networked ADT system required.
• -Demonstrated competency working with a computerized patient scheduling system required.
• -Demonstrated ability to lead multidisciplinary meetings required.
• -Demonstrated excellent organizational prioritization and problem-solving skills including ability to set own priorities and work with minimal supervision required.
• -Demonstrated excellent interpersonal client/customer service and conflict resolution skills including ability to handle multiple tasks frequent interruptions and stressful situations required.
• -Demonstrated good work performance and attendance record required.

St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]). At St. Joe's Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there's a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.