Patient Coordinator

MedQuest Associates LLC; Centreville-Wareham-Trinity; Hybrid; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in outpatient imaging is seeking a dedicated individual to join their team as a front office representative. This role is pivotal in ensuring a welcoming environment for patients and their families, managing appointments, and providing exceptional customer service. With a focus on patient care and comfort, you will be the first point of contact, handling inquiries and administrative tasks in a fast-paced setting. Enjoy a career that offers competitive salaries, benefits, and the flexibility of hybrid or remote work arrangements. If you have a passion for helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Competitive Salaries

Flexible Work Arrangements

Limited Weekend Work

Qualifications

• 0-2+ years of experience in customer support or hospitality.
• Strong customer service background and professional communication skills.

Responsibilities

• Serve as the initial contact for patients and visitors.
• Check patients in and schedule appointments efficiently.

Skills

Customer Service

Communication Skills

Multi-tasking

Computer Proficiency

Education

High School Diploma

Bachelor’s Degree

Job description

Overview

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Company Message

About MedQuest Associates

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, x-ray, and positron emission tomography (PET) scans, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.